A Social or Human Services Specialist identifies and arranges community services for clients. Can involve coordination of services for people with disabilities or those in recovery. They may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis and can be involved in advocating for client needs.
Information & Assistance Specialist Self-Help for the Elderly - 4.2 San Francisco, CA Job Details Full-time $25 - $28 an hour 2 hours ago Qualifications Disability support services Customer follow-ups Personal service client interaction documentation Spanish Establishing local partnerships in a community engagement role Experience working with individuals with disabilities Phone communication Computer literacy Writing skills Client assessment in social work Local agency collaboration English Mid-level Community resource coordination in health services social work Working with seniors Vietnamese High school diploma or GED Driver's License Bachelor's degree Driving Older adults Welfare client advocacy Experience working with adults with disabilities Human Services Client advocacy in social work Productivity software Chinese Reference services Referral coordination Bachelor's degree in human services
Full Job Description Title:
Information and Assistance Specialist Department:
Social Services FLSA Status:
Non-Exempt Reports To:
Director of Social Services Summary:
Assists in the navigation of the home and community-based long-term care system; provides assessment, information, referral and assistance to older adults, adults with disabilities, and caregivers; performs follow-up to ensure delivery of services; collects, updates and shares information on community resources.
Essential Functions:
Conducts basic needs assessments of older adults and disabled adults to provide them with information and/or referrals to agencies which offer services that match their needs. Assists consumers in accessing needed services and advocates on their behalf when the requests do not require short-term casework level of assistance (e.g. contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments). Provides follow-up with consumers and/or agencies to ensure that needed services were received by consumers. Documents services according to program protocol and submits monthly service logs and reports. Develops and implements outreach strategies in collaboration with the Citywide I&A Supervisor. Assists Social Services Department to conduct outreach in the community to promote Social Services Programs. Establishes contacts and maintains good working relationships with key personnel in other agencies, including community-based service providers in the district and citywide providers. Participates in meetings and professional development training sessions as assigned. Work flexibly across different locations as needed. Performs other duties as assigned.
Qualifications:
Bachelor's degree related to human services, or high school graduate with two years of related work experience. Experience in providing health, social, and/or aging services in the community, especially with diverse communities and knowledge of community resources. Sensitive to the needs of the elderly and disabled adults from diverse ethnic and minority cultures. Good problem-solving skills and ability to follow through. Excellent verbal and written communication and interpersonal skills. Bilingual and bi-literate preferred. (English, Chinese, Spanish, Vietnamese, etc.) Proficient in MS Office and the Internet. Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy. Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify. Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.
