ABOUT US

United Way is advancing the common good in Ventura County by providing help today in ways that strengthen tomorrow. United Way has the scope, expertise and influences to bring together human services agencies, government, businesses, private foundations and dedicated volunteers around a common vision of creating maximum impact and achieving long-lasting results. Why United Way? We all want to have the greatest possible impact on our community and the issues that we care about. Join the movement. At United Way, you unite your hopes and strengths with others to accomplish more than any of us can alone.

ORGANIZATIONAL OVERVIEW

The mission of the United Way of Ventura County is: "To Mobilize and Inspire the Caring Power and Resources of our Community." In keeping with this charge and in response to the shelter crisis in Ventura County, United Way of Ventura County launched a Homelessness Initiative to include a Landlord Engagement Program (LEP) to increase housing stock and utilize existing housing vouchers and housing subsidies provided by local jurisdictions and community partners in preventing and ending homelessness. Everyone needs a safe place to call home, yet that basic need is increasingly out of reach for many people in Ventura County. Limited affordable housing supply, extremely low vacancy rates, and prohibitive and rising rents, make home access for those with housing barriers exceedingly challenging. Advocating for these individuals and families includes recruiting, cultivating, retaining, and growing the number of landlords willing to help prevent and end homelessness.

POSITION SUMMARY

The Housing Navigator position provides direct client support to assist individuals and families experiencing or at risk of homelessness. This role is responsible for conducting client intakes, determining program eligibility, collecting and verifying documentation, maintaining accurate case records, and connecting clients to housing and community resources. The position also assists with housing navigation activities, landlord engagement, outreach, lease-up coordination, and ongoing housing retention efforts. Working closely with case managers, community partners, and property owners, this role helps ensure clients receive timely, coordinated, and person-centered services while supporting the organization's mission to promote housing stability and prevent homelessness. This is a grant-funded position and may only be temporary employment unless other grants can continue to support the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include, but are not limited to:

Intake Duties:

Conduct initial intake interviews with clients to gather demographic, financial, and personal information. Explain program eligibility requirements, services, and client rights and responsibilities. Collect, verify, and organize required documentation (e.g., identification, income, housing, benefits). Complete intake forms, assessments, and enter data into case management systems (e.g., HMIS, internal databases). Screen program eligibility and refer clients to appropriate services or resources as needed.

Case Management Support Duties:

Assist case managers with light caseload support such as scheduling appointments, follow-up calls, and providing reminders to clients. Provide clients with referrals to community resources such as food banks, shelters, employment services, and healthcare providers. Support clients with applications for benefits or services under supervision of a case manager. Document client progress notes and updates in case files. Monitor and track client participation and program compliance. Assist with crisis intervention and problem-solving when appropriate, escalating to case managers when necessary.

Housing Navigation & Outreach:

Landlord outreach and engagement. Build and maintain relationships with property owners, managers, and housing partners. Assist with outreach to community organizations (e.g. Neighborhood Councils, Faith Based Organizations, Apartment Owners Associations, Non-profit Housing) to engage and educate the community and housing partners. Assist with lease-up process, as needed. Assist with follow-up to property owners after housing placement and continue communication with clients to ensure housing retention. Communicate with supervisor if the client has needs that you need assistance with including mental health emergency. Attend agency and community meetings, as directed. Coordinate housing and homelessness-related activities and communications with the County of Ventura, local organizations, and other homeless service providers. Additional tasks, projects, and responsibilities, as assigned. Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organizations crisis plans and response efforts.

EDUCATION REQUIREMENTS

High school diploma or equivalent (associate or bachelors degree in social work, Human Services, or related field preferred).

EXPERIENCE REQUIREMENTS

General knowledge and experience in Ventura County, the VA, and the local network of community-based health and human services organizations serving low-income homeless populations, or veteran families at risk of homelessness, is preferred. Proficiency required in MS Word, Excel and other related computer programs required, and research related software preferred. Commits to the organization - has the responsibility for aligning one's own behavior, leadership and commitment with needs, priorities, goals, and culture of the United Way. Embraces diversity and inclusion - creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way's values. Seizes learning-able and willing to learn new skills and knowledge and accept new challenges to further United Way mission. Personifies teamwork - demonstrates good collaboration and communication to be effective in any team setting.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perceptions, and the ability to adjust focus. The employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Send Cover Letter, Resume, and list of three (3) references to: United Way of Ventura County 702 County Square Drive, Suite 100 Ventura, CA 93003 Yvonne.

Estrada@vcunitedway.org