Make referrals to community service agencies and follow up on services.
Establish and maintain linkages with community agencies offering services to residents.
Identify educational and health programs that enhance residents' quality of life.
Publish and distribute a building newsletter and participate in overall planning for property activities.
Fundraise to support programs and activities in the building. Compliance, Documentation & Communication Submit monthly reports in timely manner
Maintain a current knowledge base of services and programs affecting seniors, disabled residents, or other populations served.
Develop and update resource directory.
Use social services software to maintain resident files in compliance with Department requirements.
Communicate and coordinate with property management staff regarding resident and program issues.
Serve as a resource to the Manager related to ongoing policy development and social planning within the building. Professional Standards
Demonstrate sensitivity and responsiveness to cultural differences within the resident population.
Always maintain confidentiality
Participate in professional organizations and training opportunities to secure required continuing education credits and meet HUD/Department requirements.
Maintain punctual attendance and meet deadlines and scheduling expectations.

Education & Experience Required:

High school diploma or GED and at least two 3 years of related experience and/or training, or an equivalent combination of education and experience.

Preferred:

Bachelor's degree or Associate degree in Social Work, Counseling, Sociology, or another social science field.

Preferred:

Prior experience as a Social Service Coordinator.

Licenses & Certifications Preferred:

MSW or master's degree in counseling.

Preferred:

Community organization training or related credentials. Must maintain continuing education credits and attend HUD training as required. Technical & Physical Skills Proficiency with Excel, Word, Outlook, PowerPoint, and social services software. Ability to maintain resident files and documentation in compliance with Department requirements. Ability to sit regularly; use hands frequently; reach, stoop, kneel, crouch, crawl, stand, and walk as needed. Other Requirements Maintain resident confidentiality and report any suspected abuse or neglect while taking proactive steps to protect residents. Access to reliable transportation. Ability to adapt quickly to changing business needs and work methods with minimal notice. Ability to work independently while maintaining strong collaboration with property management and on-site teams to effectively support resident needs and property operations Skills

Analytical thinking and problem solving
Project coordination and follow through
Customer service and resident advocacy
Relationship building with community partners
Clear written and verbal communication
Team collaboration and professionalism
Cultural sensitivity and responsiveness
Adaptability in a fast paced, multifaceted environment Work Environment & Physical Demands The work environment is typically moderate in noise level.

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