Essential Duties and Responsibilities:

Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs.

Provide mediation and advocacy with landlords on the clients behalf to develop a workable plan to obtain and or maintain housing.

Assist participants in locating and securing housing of their choice.

Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, case managers, collaborating agencies, debtors and creditors).Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.

Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.

Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.

Maintain accurate daily logs records, monthly outcome reports, and files for each client.

Transport clients as deemed necessary. Transportation requirements should be limited to housing.

Collect and report program data, including but not limited to YARDI reporting and funders required data.

Ensure that leases, rental assistance programs, walk-through inspections, and other relevant rental paperwork are HUD compliant and ready to be processed.

Forward correspondences regarding balances and lease violations timely.

Collect, track , and notify participants, case managers, and landlords of any delinquent rents or deposits.

Maintain a waitlist for Section 8 202D property.

Conduct leasing appointments with case management and clients in order to ensure proper communication of leasing documentation.

Maintain excellent customer service for quality assurance for residents.

Maintain maintenance work orders for properties in housing software and with Maintenance Staff.

Attend coordination meetings to improve communications and create solutions to Housing issues.

Maintain Kentucky Housing Corporations Tenant Data Certification System for tax credit housing units.

Other duties as assigned.

Specific Knowledge, Skills, Abilities:

1-3 years of experience in leasing, affordable housing, rental property management, or HUD Housing Programs.

Occupancy Specialist Certification preferred.

Knowledge of HUD and/or Tax Credit Housing preferred.

Housing Quality Standards Certification preferred.

Knowledge of basic accounting a plus.

Comfortable working with diverse populations.

Knowledge of Housing First philosophy and strategies.

Excellent computer skills in Word, Access, and Excel.

Highly self-motivated, detail-oriented.

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