Community Housing Navigator Housing Authority of Billings - 3.3 Billings, MT Job Details Full-time From $20 an hour 8 days ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Pension plan Vision insurance Life insurance Qualifications Housing advocacy Case documentation in social services Computer operation Customer communication Establishing local partnerships in a community engagement role Interviewing clients Housing search assistance Experience working with individuals experiencing homelessness Welfare benefit application assistance Organizational skills Working with families Computer skills Progress documentation Experience working with individuals from underserved communities Financial assistance program guidance Entry level Community resource coordination Community outreach case management method Full Job Description Role Overview Under general supervision of the Director of Operations, the Community Housing Navigator works to address the housing needs of families (as defined by the United to Solve Homelessness Grant through United Way of Yellowstone County) who are currently homeless, and seeking permanent housing. This position is here to make the process easier to understand, more approachable, and more connected to the right resources. This is a 2 year grant funded position. In this role, you will: Talk with clients to learn what they need and help identify housing options and community resources Assist with applications and documentation, helping address common barriers along the way Partner with property contacts and local service providers so support is coordinated and timely Keep clear, accurate records of outreach, progress, and outcomes What you'll bring: Respectful communication, strong listening, and comfort working with the public Care with sensitive information and a steady, service-focused approach Basic computer skills, organization, and reliable follow-through Training is provided. If you're ready to build practical skills while helping neighbors navigate next steps, we'd be glad to receive your application. A Typical Day Your day as a Community Housing Navigator is onsite, Monday-Friday, 8AM-4PM. You'll start by reviewing your schedule and messages, then spend time in a mix of client conversations, quick check-ins with partners, and focused desk time. Some moments are people-facing and fast-moving; others are quieter and detail-oriented. You'll often shift between listening, clarifying what someone needs, and setting up the next step so they leave with a clear plan. You'll wrap up by updating notes and preparing for tomorrow so nothing gets lost in the shuffle. PayBenefits This full-time Community Housing Navigator position is $20.00/hr and includes a benefits package designed to support your health and future: Medical, dental, and vision insurance Accident and cancer coverage Short-term disability (STD) and long-term disability (LTD) Life insurance Pension plan plus optional 457 plan Flexible Spending Account (FSA) and Health Savings Account (HSA) Paid Time Off (PTO)