Housing Stability Navigator

Housing Stability Navigator VMC Knoxville, TN Job Details Full-time $17.78 - $22.59 an hour 5 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Social work Driver's License Attention to detail Driving Motivational interviewing Full Job Description

HOUSING STABILITY NAVIGATOR JOB CLASSIFICATION

Non-Exempt

JOB STATUS

Full-time

SALARY GRADE RANGE

Salary Dependent on Experience and Expertise

REPORTS TO

Director of the Refuge Knoxville, TN

DATE 4/23/2026 VMC CONFORMANCE STATEMENTS AND UNIVERSAL STANDARDS

In the performance of their respective tasks and duties all staff members are expected to conform to the following:

• Abide by the VMC (Volunteer Ministry Center) values (see attached).
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with neighbors, staff, volunteers, and other agencies/organizations.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and agencies/organizations.
• Maintain composure under pressure.
• Abiding interest in individuals experiencing poverty and/or homelessness.

OUR MISSION

Preventing and ending homelessness

SUMMARY/OBJECTIVE

Provide information and referrals to households living in precariously housed situations; when possible, assist such households in locating other affordable housing. Support the Refuge in all aspects of navigating neighbors with accurate resources.

ESSENTIAL FUNCTIONS

• Engage households living in precariously housed situations who present at the Refuge for assistance.
• Assess identified households to determine what resources/benefits they are eligible for and assist with application for those benefits as appropriate.
• Maintain current information on housing opportunities within Knox County including income-based, fair market, and shared housing options.
• Maintain current information on resources available to those living in poverty.
• Maintain working relationships with existing agencies whose mission is to serve and empower those living in poverty.
• Utilize KnoxHMIS (Homeless Management Information System) and Charity Check to record all information relative to assigned cases.
• Work with the Director of the Refuge and volunteers to meet the informational needs of neighbors, housed and unhoused, seeking resources in the Refuge.
• Complete Coordinated Entry Assessments and referrals for neighbors experiencing homelessness who are seeking housing assistance.
• Complete and maintain all records as necessary.
• Participate in Staff Meetings
• Complete all other duties as may be assigned.

COMPETENCIES

• Professional Communication - oral and written form
• Initiative
• Problem Solving
• Stress Management and Composure Under Pressure
• Punctual and dependable
• Organization & Attention to Detail

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities .

WORK ENVIRONMENT/EQUIPMENT USE

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL/MENTAL/SENSORY DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift or move up to 25 pounds.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday - Friday 8:00-5:00. Presence at VMC events and Board of Director meetings may be required.

WORK RELATED TRAVEL

Travel is not required for this position.

EDUCATION AND EXPERIENCE

• College education and at least one year of experience working with a population experiencing homelessness.
• Willingness and ability to work within a clinical model and a social work environment.
• Ability to embrace a Housing First, Harm Reduction clinical model and trauma informed care.
• Ability to utilize Motivational interviewing to better understand the needs of our neighbors experiencing homelessness.
• Ability to network with other agencies/organizations.
• Abiding interest in working in an environment of compassion and accountability with individuals and families experiencing homelessness.

SKILLS AND PROFICIENCIES

• Work independently with minimal supervision.
• Ability to handle multiple tasks in a busy workplace environment.
• Must have valid driver's license.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AFFIRMATIVE ACTION/EEO STATEMENT VMC

provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, gender, color, religion, sex, national origin, sexual orientation, age, disability, or genetic information or any other class protected by state or federal law.

• This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

Pay:

$17.78 - $22.59 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person