Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Information & Referral Specialist

Job

UNITED WAY OF GREATER HOUSTON

Houston, TX (In Person)

$40,789 Salary, Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 7/14/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
54
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Information & Referral Specialist
UNITED WAY OF GREATER HOUSTON - 4.1
Houston, TX Job Details Part-time | Full-time $19.61 an hour 16 hours ago Qualifications Writing skills Computer skills Full Job Description Information and Referral Specialists are the heart of the 2-1-1 Texas/United Way
HELPLINE.
They are responsible for delivering quality, professional information, referrals and consultation on health and human services to individuals in need of assistance. Performs tasks related to information and referral projects. May require working with internal and external partners on special projects and studies and follow-up with callers from targeted populations to monitor service delivery and advocate for client. Meticulous documentation for internal and external records required.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Receives incoming 211 Texas/United Way
HELPLINE
English and/or other language calls/ emails/texts/chats, assesses clients' needs and makes appropriate referrals to social service agencies, programs and services. Performs follow-up with targeted callers regarding referrals and services. Keeps up-to-date, accurate records on all calls, advocacy efforts and community activities, according to established protocols. Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients. Performs community resource outreach and service coordination/collaboration with targeted community, regional and state-wide health and human service programs. Participates on select task forces and committees. Performs other duties as assigned including participation in center tours and outreach.
EDUCATION
Associate degree or better in social work, sociology, psychology, or related field from an accredited institution plus one (1) year of experience in a social service role. In the absence of a degree, must possess a high school diploma or GED plus a minimum of two (2) years' call center or social service delivery experience.
EXPERIENCE 1-2
years: Experience providing social services within the Greater Houston community. Must have excellent problem-solving, critical thinking, and service delivery skills. The ability to communicate verbally and in writing is required. Proficient in using computer systems to handle incoming contacts and perform job-related tasks.
LICENSES & CERTIFICATIONS
Preferred:
Certified Resource Spec