Spa Operations Manager

Position Overview:

Grand View Lodge is seeking a polished, proactive Spa Operations Manager to lead the day-to-day operations of our spa, one of the signature experiences within our full-service resort. Working closely with the Director of Spa & Wellness, you'll manage a talented team, uphold the exceptional standards our guests expect, and help drive the business forward through strong leadership, cross-department collaboration, and a genuine passion for the guest experience. This is a role for someone who leads by example: professional, positive, and deeply detail oriented.

About Grand View Lodge & Cote Hospitality:

For over 100 years, Cote Hospitality has crafted transformative guest experiences across world-class resorts and camps. At Grand View Lodge, that means exceptional wellness woven into a full resort lifestyle, golf, dining, events, and more, all grounded in our CoteCares culture of belonging, respect, and shared purpose.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead daily spa operations, maintaining exceptional standards of cleanliness, organization, and guest satisfaction throughout the spa environment. Hire, train, coach, and evaluate all spa team members; partner with Human Resources as needed for counseling and performance management. Foster a culture of accountability, positivity, and continuous improvement through proactive communication and present leadership. Build and manage staff schedules to ensure appropriate coverage and operational efficiency. Co-manage supply inventories, including ordering and requisitioning alongside current team members. Communicate regularly with the Director of Spa & Wellness on operations, team performance, guest feedback, and opportunities for growth. Build strong, collaborative relationships across spa and resort departments, teamwork is central to how we operate. Lead and facilitate team meetings and training sessions, ensuring clarity and alignment. Support retail initiatives and drive revenue through effective merchandising and team engagement. Utilize spa management systems (Book4Time preferred) and Microsoft Office for scheduling, reporting, and payroll functions. This is a resort hospitality role, availability on weekends, holidays, and extended hours during peak seasons is required. Other duties as assigned.

What you bring:

Minimum 2 to 3 years of management experience in a spa or hospitality setting. A guest-centric mindset and a high standard for detail, you notice what others miss and take pride in the experience you create. Strong interpersonal and communication skills; you build trust across teams and departments naturally. Experience coaching and developing team members, ideally with an understanding of HR best practices. Professional, punctual, and consistently positive, you model the culture you want your team to embody. Computer proficiency for scheduling, reporting, and payroll; Microsoft Word and Excel required, Book4Time experience a strong plus. Ability to read chemical labels and prepare clear, complete written reports and assessments. Physical capability to stand and walk for extended periods, climb stairs, reach, and bend; occasional lifting up to 30 lbs. Retail sales or buying experience is a plus.

Why join us:

You'll be part of a team that genuinely invests in its people. CoteCares isn't a tagline, it's how we show up for each other every day. You'll have the opportunity to build and shape a high-performing spa team, grow alongside a Director who values collaboration, and make your mark at one of the Midwest's most beloved resort destinations. #GVL