Specialist Customer Service

Key Responsibilities Customer Interaction :

Serve as the first point of contact for all customer inquiries via phone, email, and chat, providing professional and courteous support.

Problem Resolution :

Research and resolve complex customer issues related to orders, products, shipping, and returns in a timely and accurate manner.

Order Management:

Process customer orders, track shipment statuses, and communicate any delays or changes effectively.

Product Knowledge:

Maintain expert-level knowledge of Orgill's product catalog, services, and features to provide accurate information and recommendations.

Documentation :

Accurately document all customer interactions, resolutions, and transactions within the CRM system.

Collaboration :

Coordinate with Sales, Distribution Centers, and other internal departments to ensure seamless service delivery.

Qualifications Education:

High school diploma or equivalent; Associate's or Bachelor's degree preferred.

Experience:

2+ years of proven experience in a customer service or related role, preferably within the wholesale or distribution industry.

Skills:

Exceptional verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Proficiency with Microsoft Office Suite (Word, Excel, Google Suite, and Salesforce CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Exceptional verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Proficiency with Microsoft Office Suite (Word, Excel, Google Suite, and Salesforce CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Attributes:

A positive attitude, a strong work ethic, and a dedication to exceeding customer expectations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.