Specialist, Managed Print Services

Specialist, Managed Print Services 4.0 4.0 out of 5 stars Howard County, MD $87,280

• $138,433 a year
• Full-time Howard County Public School System 229 reviews $87,280
• $138,433 a year
• Full-time

ABOUT US

The Howard County Public School System (HCPSS) is one of the leading school systems in Maryland and the nation. To learn more about us and our 2024

• 2029 Strategic Plan , please visit our website and our careers page .

Join our award-winning workforce and make a difference in the lives of our students!

ABOUT THE APPLICATION PROCESS

Before you begin, please read the job posting below carefully including the Application Requirements specific to this position. Be sure your application reflects experience and education required to meet the minimum and any preferred qualifications listed. Our application guide includes detailed instructions to assist you. Once your application has been submitted, you will not be able to add documentation or make any changes. Please note that application submission will be available only through 11:59 PM on the date p rior to the indicated end date. If no end date is indicated, the posting will remain open indefinitely .

Job Posting End Date:

06-01-2026

Reminder:

Current permanent and temporary employees must apply through the Jobs Hub in Workday, not the external career site.

DESCRIPTION

Under the direction of the Manager, Print Services, the Managed Print Services Specialist is responsible for overseeing the print environment across all schools and administrative buildings. The role combines technical knowledge with customer service, cost management, and strategic planning skills to optimize the print infrastructure in support of the educational environment.

MINIMUM QUALIFICATIONS A

combination of education and experience may be considered.

Education:

Possession of a High school diploma or GED . Experience requirements may be met by substituting education (up to a Bachelor's degree) for experience on a year-for-year basis.

Experience:

Five year s of experience with the functions, use, operations, t roubleshootin g and care of commonly used reproduction equipment such as Canon, Sharp, HP copiers and printers and material for business reproduction services. T hree years of experience providing responsive c ustomer service .

PREFERRED QUALIFICATIONS

The ideal candidate for this role will also possess a combination of the additional qualifications below. If you don't meet every one of the preferred qualifications, we still encourage you to apply, as we welcome applications from candidates with diverse backgrounds and experiences.

Education:

Possession of an Associate's degree or higher f rom an accredited college or university . Experience requirements may be met by substituting education (up to a Bachelor's degree) for experience on a year-for-year basis.

Experience:

Eight years of experience with the functions, use, operations, troubleshooting and care of commonly used reproduction equipment such as Canon, Sharp, HP copiers and printers and material for business reproduction services. Experience monitoring and maintaining print servers, related software, and applications. Experience working with vendors ( i.e. p urchase orders, invoicing , scheduling and managing service requests) . E xperience working with budgets, performing account reconciliation, and/or creating financial reports. E xperience utilizing spreadsheets to organize, manipulate, and analyze data. C lerical, secretarial, and/or administrative support experience in an office setting. Experience analyzing printing costs. Experience implementing structured training initiatives for others.

ESSENTIAL POSITION RESPONSIBILITIES

The below list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

Device Management :

Evaluating, deploying, and maintaining printers and multifunction devices to ensure they meet the needs of staff and students. This includes monitoring device status, troubleshooting issues, and coordinating repairs or replacements.

User Support and Training :

Providing support for users, responding to help desk requests, and training staff on how to use print devices and software effectively. Provide technical support : Collaborating with IT Department Staff to troubleshoot networked printers and ensure print security.

Vendor Coordination:

Oversee relationships with vendor representatives and vendor provided technicians who perform repairs, routine maintenance, and device installations.

Cost Control and Budgeting :

Analyzing printing costs and usage data to help reduce expenses. Recommend policies to minimize unnecessary printing, managing print quotas, and implementing cost-effective print solutions.

Payroll and Finance:

Submit payroll for approval by Manager of Print Services. Create requisitions, purchase orders , process invoices. Coordinate and process orders for printed materials from schools including envelopes, PBIS tickets, Years of Service certificates, etc.

Building Maintenance:

Submit and track service requests for building maintenance needs. Manage approvals for meeting requests for Gerwig Lane building. Employee Safety Th e employee is responsible for the use of safety devices and protective equipment in order to minimize the frequency and severity of work-related accidents. The employee is responsible for using safe practices and methods in the operation and supplies related to their job.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

The below list is a summary of the knowledge, skills, and abilities required for success in this position, not an exhaustive or comprehensive list.

Knowledge Print Infrastructure & Hardware:

Deep understanding of multifunction device (MFD) hardware, including laser, inkjet, and high-volume thermal printers, and their mechanical components.

Fleet Management Software:

Proficiency in print management systems (e.g., PaperCut , Equitrac , or Pharos) used for tracking usage, setting quotas, and secure release.

Networking & Security Protocols:

Solid grasp of TCP/IP, DNS, and DHCP as they relate to networked peripherals, as well as print security protocols like AES encryption , Secure Print , and LDAP/Active Directory integration.

Cost Analysis & Budgeting:

Understanding of Total Cost of Ownership (TCO), including "cost-per-page" models, consumable lifecycles, and procurement best practices.

Skills Diagnostic Troubleshooting:

Expert-level ability to identify and resolve complex hardware failures (paper jams, fuser errors) and software conflicts (driver issues, spooler hangs).

Data Analytics:

Skill in interpreting usage logs and financial data to identify waste, project future needs, and generate ROI reports for stakeholders.

Vendor & Contract Management:

Experience in managing Service Level Agreements (SLAs), coordinating technician dispatches, and negotiating with external vendors for equipment upgrades.

Technical Instruction:

Ability to translate technical workflows into simple, user-friendly guides and lead training sessions for non-technical staff and students.

Abilities Strategic Policy Development:

Ability to design and implement organizational policies—such as default duplex printing or grayscale-only rules—that balance user needs with cost-reduction goals.

Cross-Functional Collaboration:

Ability to work seamlessly with IT systems administrators to ensure print servers are optimized and firewalls are correctly configured for device communication.

Service-Oriented Problem Solving:

A proactive approach to help desk support, prioritizing urgent classroom or administrative needs while maintaining a professional and patient demeanor.

Operational Oversight:

Ability to manage the full lifecycle of a device fleet, from initial evaluation and deployment to decommissioning and data sanitization.

ADDITIONAL REQUIREMENTS

Working Hours The duty day for this position is 8 hours including a one hour duty-free lunch.

APPLICATION REQUIREMENTS

Complete applications must be submitted , and o nce your application has been submitted , you will not be able to add documentation or make any changes. I ncomplete applications will not be consider ed . Resumes will not be accepted in lieu of a completed application. Supplemental Application Questions T his position requires applicants to provide r esponses to the below supplemental application questions to determine whether you meet the minimum and preferred qualifications . Please upload your responses in a separate file to the supplemental application questions section of the application. Please cite your years of experience and employers where you gained th em in each response. 1. Please describe your experience with the functions, use, operations, troubleshooting and care of commonly used reproduction equipment such as Canon, Sharp, HP copiers and printers and material for business reproduction services. 2. Please describe your experience monitoring and maintaining print servers, related software, and applications. 3. Please describe your experience working with vendors ( i.e. purchase orders, invoicing, scheduling and managing service requests). 4. Please describe your experience working with budgets, performing account reconciliation, and/or creating financial reports. 5. Please describe your experience utilizing spreadsheets to organize, manipulate, and analyze data. 6. Please describe your c lerical, secretarial, and/or administrative support experience in an office setting. 7. Please describe your experience implementing structured training initiatives for others.

SELECTION CRITERIA

Applicants who meet the minimum qualifications will be included in further evaluation. Interviews will be limited to those applicants who, in addition to meeting the basic requirements, have experience and education which most closely match the position qualifications and the needs of the school system. Ap plicants m ay be required to co mp lete a sk il ls assessment prior to or during the interview process.

EMPLOYMENT INFORMATION

Compensation This is a 12

• month per year position in the Howard County Education Association, Educational Support Professionals (HCEA-ESP) employee unit. The current salary range for this position is Grade 2 5 on the Technical Central Office and School Based salary scale, $ 87,280
• $ 138,433 .

Step placement will be in accordance wit h the salary procedures of the Howard County Public School System and the

HCEA-ESP

Master Agreement which considers relevant prior experience. Under the Fair Labor Standards Act, this position is exempt from overtime. Retirement Membership in the Maryland State Retirement Agency (MSRA) pension plan is a mandatory condition of employment for all employees who meet the eligibility and membership criteria defined in the State Personnel and Pensions Article and the Code of Maryland Regulations (COMAR). A qualifying employee cannot reject membership, nor can an ineligible employee elect membership. The annual contribution to the pension plan will be 7% of an employee's annual salary . Benefits HCPSS offers a comprehensive benefits package for eligible employees. Information about additional benefits such as paid time off can be found in the negotiated agreement for employees in this bargaining unit. Pre-Employment Requirements Professional references will be contacted prior to any offer of employment. Recommended candidates will be required to provide references from current and recent supervisors. A ll employees, regular and temporary, must be fingerprinted, have a criminal background investigation completed, and successfully complete the Maryland Employment History Review, pursuant to Section 6-113.2 of the Education Article, Annotated Code of Maryland. In addition, s ome positions will require completion of a physical examination and/or drug testing . Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the United States. HCPSS participates in E-Verify and does not offer employee sponsorship. For questions regarding this posting , please contact Philip Wentt ( philip_wentt@hcpss.org ) OR humanresources @hcpss.or g .

EQUAL OPPORTUNITY EMPLOYER

To request an accommodation during the application or interview process due to a documented disability, please email humanresources@hcpss.org . HCPSS celebrates diversity and is committed to creating an inclusive environment for all employees and applicants and prohibits discrimination, harassment, and retaliation of any kind. HCPSS is committed to the principle of equal employment opportunity for all employees in providing them with a work environment free of discrimination and harassment. All employment decisions at HCPSS are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, veteran status or present military service, family medical history or genetic information, family or parental status, or any other characteristic protected by federal, state or local laws.