Sr. Director, Technical Delivery

Job Listing ID:

4488821

Job Title:

Sr.

Director, Technical Delivery Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/08/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Overview of Job Function:

The Sr. Director, Technical Delivery ("Sr. Director") is the senior leader responsible for defining, scaling, and optimizing all technical delivery functions within Verint's Global Services organization. This role provides strategic direction, operational leadership, and technical excellence across Verint's solution portfolio. The Sr. Director owns the global technical delivery strategy and ensures consistent, high-quality implementation of Verint solutions across onshore and offshore teams. This leader partners closely with Professional Services, Product, Engineering, Sales, and Customer Support to ensure solution readiness, delivery predictability, and measurable customer value. The Sr. Director is accountable for building a high-performing technical organization, standardizing global delivery frameworks, strengthening security and compliance posture, driving innovation, and enabling operational excellence across all regions.

Principal Duties and Essential Responsibilities:

Strategic Technology Planning & Delivery Leadership Develop and execute the global technical delivery strategy across Verint's product suite. Lead the global standardization of technical delivery practices, establishing a scalable enterprise-wide operating framework during periods of rapid growth. Architect end-to-end runbooks, operational playbooks, and delivery frameworks to enable consistent, repeatable, and scalable execution across all solutions. Optimize delivery processes to improve efficiency, quality, predictability, and customer outcomes. Design and implement automated quality-assurance systems to enhance reliability and reduce manual effort. Partner with Product and Engineering leadership to identify product gaps, influence the roadmap, and ensure alignment with cloud, AI, and automation strategies. Team Leadership & Global Organizational Development Lead, mentor, and scale high-performing technical teams across onshore and offshore locations. Drive consistent delivery practices across LATAM, EMEA, APAC, and the Americas through unified workforce and capacity models. Build a strong talent pipeline by establishing cross-training programs, SME development paths, and process ownership for all major product lines. Guide teams using deep technical expertise in Salesforce, Zendesk, APIs, JavaScript, AWS, and related platforms to craft optimal customer solutions. Oversee the creation of enterprise-grade documentation to enhance customer understanding and reduce support demand. Operational Excellence, Resource Optimization & Execution Establish and enforce consistent delivery methodologies, technical standards, and best practices across all solution areas. Drive global workforce optimization through advanced resource planning, capacity modeling, and performance management. Serve as senior escalation point for complex technical delivery challenges, ensuring rapid resolution of customer-critical issues. Ensure global teams are equipped with the right tools, training, procedures, and automation needed for efficient delivery. Maintain KPIs, dashboards, and quality frameworks to monitor operational performance and drive continuous improvement. Budget, Financial Stewardship & Strategic Investment Oversee the full technical delivery budget, ensuring responsible financial management and ROI-driven investment decision-making. Evaluate major investment opportunities-including cloud services, tools, infrastructure, and large-scale technology initiatives-to balance efficiency w...

Job Classification:

Computer and Information Systems Managers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A