Sr. Patient Service Representative Fruitland Health Plaza

Employment Type:

Full time

Shift:

Day Shift Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. As a Senior Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients' administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. Senior Patient Service Representatives assist in mentoring Patient Service Representatives and assist the Lead PSR with leadership duties.

MINIMUM QUALIFICATIONS

Two or more years of experience in a medical office setting preferred Electronic health record (EHR) experience required Medical terminology required Experience with process improvement or lean philosophy preferred

ESSENTIAL FUNCTIONS

Must be proficient in the requirements of the Patient Service Representative Job Description Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions. Protect patients' rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations Maintain operations by following policies and procedures and reports needed changes Acknowledges and greets patients immediately, providing a positive customer service experience Registers patients for appointments and completes paperwork Keeps patient appointments on schedule by notifying provider of patient's arrival Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc. Maintain knowledge of different payer practices and deductibles Assist patients with all aspects of Financial Assistance Paperwork Optimize patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone Handles multiple telephone lines effectively and politely per clinic standards Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment Ability to process incoming and outgoing referral requests Files incoming medical reports and correspondence Assembles new patient medical records in accordance with policies and procedures Receives, processes, and documents referral requests to and from the office

About Saint Alphonsus:

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.