Store Support Service Specialist

Company Overview:

Ocean State Job Lot ("OSJL" or the "Company") is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities.

Job Description:

The Store Support Service Specialist role at Ocean State Job Lot ("OSJL" and "Company") serves as the primary liaison between OSJL and its stores, shopping center tenants, and other business partners, and is responsible for managing repair work orders and maintenance projects from inception to completion. The Store Support Service Specialist also assists the Store Maintenance Service Supervisor with data collection, retrieval, and analysis.

Key Responsibilities:

Assign internal resources or qualified vendors to address store facility issues and oversee their work to completion. Monitor the performance of technicians and vendors against service level agreements for quality and cost. Ensure vendors are aware of work orders and follow up on arrival time and completion. Utilize OSJ's Integrated Workplace Management System ("IWMS") to access lease agreements and project records for optimal issue resolution. Maintain accurate vendor records and contact information. Create, process, and close out work orders for routine and emergency repairs and special projects. Partner with store personnel, shopping center tenants, property managers, and internal teams to resolve emergencies efficiently, escalating as needed. Regularly communicate with internal and external partners regarding project updates and work order status, including, but not limited to, weekly status and work order aging. Assist with data collection, retrieval and analysis for the Store Maintenance Service Supervisor. Maintain asset documentation, including, but not limited to, condition ratings and photos.

Qualifications:

An Associate's or Bachelor's degree in a related field is preferred. 2 or more years of professional experience in a call center environment for property management, real estate, retail or related industry is preferred. Proficient in Microsoft Office and Google platform (i.e. Sites, Slides, Drive, Docs, Sheets). Experience in Manhattan or other IWMS is preferred.

Work Environment:

Works primarily in a climate controlled environment with minimal safety and health hazard potential. Works in an office environment sitting at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice. The pay rate for this position is ranging from $21.00 - $24.00 per hour. Salary commensurates with years of experience.

OSJL Featured Total Rewards & Perks:

Competitive Paid Time Off (PTO)

Comprehensive Health Coverage:

Including but not limited to Medical, Dental, Vision, and much more. 401K Program Flexible Spending Account (FSA) Tuition Reimbursement Associate Store 30% Discounts Enjoy complimentary access to OSJL-owned vacation properties, along with discounted gym memberships and 20% off at OSJL affiliated restaurants. Free lunch Fridays