Student Intern - Customer Service

The purpose of this internship is to provide on the job training and exposure to Customer Service of a public utility while supporting departmental projects that enhance service reliability, efficiency, and customer experience. The intern will gain practical skills, contribute to meaningful work, and develop a foundational understanding of how the utility serves the community and facilitates accomplishment of the District's mission and goals.

ESSENTIAL JOB FUNCTIONS

: Customer Service Department Answer and route incoming calls at switchboard. Serve as the first line of customer contact, which includes handling confidential information and documentation. Perform cashiering duties. Sort and distribute customer correspondence. Process inter-office and outgoing mail. Assist with responding to customer inquiries via phone, email, and in-person regarding utility services, billing, and account information. Provide support for various District programs outreach, including distributing materials, attending and preparing for community events. Review reports to ensure accurate utility account billing. Shadow customer service personnel to gain insight into utility operations and customer engagement. Assist with special projects, such as updating procedure/training manuals or creating customer education materials and FAQs. Support the evaluation of online forms to ensure clarity, functionality, and user experience Clerical Support Provide data entry services, using word processing, database, spreadsheet, or other personal computer software programs. Perform routine clerical duties such as typing, sorting, and filing assorted records, reports, correspondence, and other documents. Answer phones for various personnel in their absence. Scan, file, and organize digital and paper documents for District departments. Provide assistance and backup, as necessary, to the administrative department. Miscellaneous Duties Provide clerical back-up during absences. Perform other related duties as assigned.

JOB STANDARDS

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Knowledge, Skills and Abilities :

Must be able to receive and carry out work instructions. Ability to understand written and/or verbal instructions. Ability to perform repetitive work. High level of cooperation within the work group and with other departments required. Must have math, reading and writing skills as related to job functions. Must become knowledgeable of District record-keeping methods and procedures such as time sheets, etc. Must have the ability to work without close supervision and to make decisions compatible with prior instructions. Must develop a working knowledge of safe work practices, accident prevention procedures, tools and equipment as related to job functions. Must have the ability to remain calm under pressure and to be courteous at all times. Demonstrate a positive attitude, good work ethic, promptness in work arrival and in accomplishing all tasks.

Education, Experience and Training :

Recent high school graduate or equivalent. Enrolled in a trade or post-secondary education program and plan to attend school following the work period. Experience in the operation of District (or similar) vehicles and equipment preferred.

Other Requirements :

Must pass a District physical examination and be able to perform essential job functions. Must wear and utilize personal protective equipment as required. Must be at least 18 years of age. A valid driver's license and safe driving record.

WORKING CONDITIONS

: Indoor work may consist of extended periods of sitting or extended periods of standing on a concrete floor. Work is generally performed in an office setting with extended periods of sitting. The job functions require working with persons who exhibit many types of personalities and behaviors.

PHYSICAL REQUIREMENTS

: Individual may lift and carry objects weighing as much as 30 pounds. The work requires the ability to operate equipment and vehicles. The work requires the ability to answer questions and communicate with coworkers, customers, and others in person on cellular phones and via email.