Student Service Rep 4

Position Title:

Student Service Rep 4

Location:

Big Rapids (Main Campus)

Department:

56200 -

Student Financial Services Advertised Salary:

$20.45. Hourly rate pursuant to the FSU and

CTA/MEA-NEA

Agreement.

Benefits:

Comprehensive benefits package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position. Clerical Tech Association (CTA)

FLSA:

Non-Exempt Temporary/Continuing:

Continuing Part-Time/Full-Time:

Full-Time Union Group:

Clerical-Technical Association (MEA-NEA)

Term of Position:

12

Month At Will/Just Cause:

Just Cause Summary of Position:

Independently perform/coordinate responsible support functions which may focus on a specialized area(s) of student services, such as Admissions, Financial Aid, Registration, etc. Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs. Serve as a 'lead worker’ to assist and answer questions for lower level employees. This is a CTA bargaining unit position.

Position Type:

Staff Required Education:

Satisfactory completion of two years college or equivalent. The requirements listed are representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education.

Required Work Experience:

Two years of office experience. Experience in customer service and familiarity with state or federal regulations and banking or financial transactions.

May require experience in network or software jobs and working with computer technical personnel to resolve programming difficulties.

Required Licenses and Certifications:

Physical Demands:

Office Environment Additional Education/Experiences to be

Considered:

Knowledge of computerized student record/large database management system.

Student services related work experience.

Essential Duties/Responsibilities:

Act as ‘back-up’ to various employees.

Authorize approvals, exceptions, payments, etc. within the assigned scope of responsibilities.

Coordinate workflow and operations as assigned.

Independently analyze special requests and considerations, decide, and give authorization.

Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).May be assigned to act as departmental liaison with other University departments and external contacts.

Perform any/all duties defined in the Student Service Representative 1, 2, & 3 position descriptions.

Routinely handle confidential information. Assist coworkers, customers, etc., with sensitive issues or decisions.

Serve as department liaison to work with other University employees and/or outside agencies relating to the assigned area of specialty.

Serve as the ‘lead worker’ for other staff who have questions.

Any other duties assigned within the position classification area.

Performs all duties in compliance with applicable University policies and procedures and state and federal requirements.

Provide excellent customer service.

Reports directly to designated supervisor.

Responsible for maintaining the confidentiality of designated information.

Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty, and staff to thrive authentically. Support, promote, and develop university student enrollment and retention initiatives. Any other duties assigned within the position classification area.

Marginal Duties/Responsibilities:

Be cross-trained in other specialized areas within the office.

Skills and Abilities:

Communi Apply Online How to

Apply Apply Now Organization Profile Employer Name:

Ferris State University Address:

420 Oak Street Address Line 2: Prakken 150

City:

Big Rapids State/Province/Region:

MI Zip/Postal Code:

49307

Description:

EDUCATION

Job Summary Organization Ferris State University Location Big Rapids, MI 49307 Job Code Number 380945077 Positions Available 1 Expiration Date 6/13/2026 O•NET Code 43-4051.00 O•NET Occupation Customer Service Representatives Education Level High School Diploma/Equivalency Job Tools Email to me Provide Feedback Print More Jobs Assistant or Associate Professor - Mecha Adjunct Instructor - Information Securit Director of Online Innovation and Develo Manager of Stewardship and Donor Relatio Clery Act Compliance Officer + Feedback about this page? × Email to Me Email To Email Job Body is a required field. Job Code Number Job Title Body Dear Employer, I am applying for the Student Service Rep 4 (380945077) position you currently have posted on the Pure Michigan Talent Connect website, www.mitalent.org. After reviewing the position description, I would like to submit my information for your review. Please see the attached documents for information on my background, skills and qualifications. I look forward to hearing from you. Sincerely, Resumes Documents function GetRadioButtonValue(clicked_id, status, control) { document.getElementById("MainContent_resumes_hdnchkid").value = clicked_id; document.getElementById("MainContent_resumes_hdnStatus").value = status; var CurrentRdbID = control.id; var _index = CurrentRdbID.indexOf("rbIsPrimary"); var _gvResumes_id = CurrentRdbID.substring(0, _index - 1); _gvResumes = document.getElementById(_gvResumes_id); var rdoArray = _gvResumes.getElementsByTagName("input"); for (i = 0; i