Student Success Specialist

Buena Vista University (BVU) invites applications for a graduate programs Student Success Specialist based on our Storm Lake campus. This student-centered role is essential in guiding prospective and current graduate students through every stage of their journey—from initial inquiry to graduation. The Student Success Specialist serves as a key point of contact and advocate for graduate students, providing personalized support, accurate program information, and proactive outreach. This role plays a critical part in student recruitment, engagement, and retention by building meaningful relationships and ensuring students have the tools and guidance needed to succeed.

Primary Responsibilities:

Counsel prospective students on graduate programs, admissions, career outcomes, costs, and financial aidConduct outreach, presentations, and strategic travel to generate leads and increase program awarenessProvide timely follow-up with inquiries to generate application and enrollment conversionMonitor applicant progress, communicate missing requirements, and coordinate interviews and admission decisionsMaintain up-to-date knowledge of admissions, curriculum, policies, and financial aid/benefitsCoordinate transcript and transfer credit evaluations with Program Directors and Certification OfficerSupport student onboarding and success, including orientation, registration, and ongoing communicationTrack recruitment effectiveness and maintain accurate data, interactions, and system updatesMonitor student progress and retention; proactively intervene with at-risk or non-returning studentsCollaborate across teams, improve processes and materials, and represent BVU professionally

Knowledge, Skills, and Abilities:

The position requires a high degree of professionalism, collaboration and attention to detail, a sense of urgency about providing excellent service to all stakeholders, and ability to manage resources effectively. Strong written and oral communication skills. Ability to establish and achieve priorities in a fast-paced environment. Ability to develop and maintain positive and effective professional relationships.

Qualifications:

Bachelor's degree is required. 1-3 years of excellence in student service and higher education desired. Must possess a valid driver's license. This position will require minimal travel meeting with constituents within school, business, and hosting events. Must be available to work occasional evenings and weekends. Buena Vista University is an EOE/ADA/Smoke-Free Employer. A background check will be conducted on the final candidate.