Student Supervisor - Customer Service - Recreation and Wellness

Student Supervisor - Customer Service - Recreation and Wellness Bowling Green State University, United States about 11 hours ago

Location:

Campus, ILLINOIS Summary Gain practical work experience through managing the operations of the Student Recreation Center (SRC) Welcome Desk. Know all policies and procedures of the student employee manual and make decisions based on previous experience and the general philosophy and mission of Recreation and Wellness. Oversee the Welcome Desk student staff.

Career Readiness Competencies:

Communication Critical Thinking Professionalism Essential Functions Demonstrate mastery of all duties defined at the SRC Customer Service Attendant and Manager level. Represent professional staff in their absence. Act as liaison between professional staff and student employees. Monitor student employees and report on their performance. Able to troubleshoot facility software and office equipment. Create and maintain a working schedule for Customer Service employees. Serve an active role in student disciplinary meetings. Act as first contact person when problems arise with customer service staff members (no shows, equipment issues, paperwork errors, etc.). Conduct weekly maintenance on lost and found items, notifying the proper staff when items need to be taken to Goodwill, BG1 office, or Police Department. Maintain Welcome Desk supplies and copies. Keep Welcome Desk neat and orderly. Meet with Graduate Assistant and area supervisor as needed. Conduct staff meetings and assist with staff performance audits. Serve an integral role in the student hiring and training process with facility supervisor and Graduate Assistant. Work special events during and outside of standard operating hours. Assist with locker clean-outs. Work at least two scheduled CSA shifts each week. Fulfill scheduled office hours. Send out updates to staff as needed. Keep Welcome Desk Resources up to date (i.e. share drive, C2C, etc.). Conduct promotion process of Customer Service Attendants. Represent functional unit/area on the Student Employee Board. Retain confidential material. Attend all Student Employee Board meetings. Conduct monthly maintenance check of sports equipment. Perform functions of other employees in their absence. Make recommendations for Welcome Desk procedures. Optional attendance at SRC Staff Meetings and Departmental Meetings. Perform other duties as assigned by supervisor. Minimum Qualifications All qualifications required by Attendant and Managerial level staff. Proven superior level of interpersonal skills. Regularly lift 20-50 pounds. Willingness to relocate a variety of fitness equipment. Bowling Green State University is an equal opportunity employer. The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation. The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic. EEOC Know Your Rights OCRC Know Your Rights In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to for a position with Bowling Green State University, please call 419-372-8421 or email ohrbgsu . BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: uscis.gov/i-9-central/form-i-9-acceptable-documents