Supervisor II- Earthmoving Field Service

Supervisor II- Earthmoving Field Service Thompson Tractor Company, Inc. United States, Alabama, Tanner 6969 U.S. 31 (Show on map) May 11, 2026 Description Position Summary The Field Service Supervisor is responsible for leading branch Service Department personnel through field service repairs. Duties include mentoring and leading field service technicians, providing technical assistance, work order reviews, service call research and review, service truck maintenance and inspections, collaboration with customers and other branch personnel, and other duties not specified. Essential Responsibilities & Expectations

• Lead field service technicians by assisting with safe job procedures, using proper repair guidelines, helping with parts issues, maintaining field service trucks, assisting with tooling needs.
• Conduct technician reviews timely and accurately.
• Create service quotations based on technician diagnostic feedback
• Review all service calls for proper time entry, quality service reports, and necessary supporting information for warranty or contract needs.
• Communicate with field service advisor daily and manage workload capacity.
• Ride with field techs on regular cadence to provide a better employee and customer experience.
• Update customers as needed
• Effectively communicate with internal personnel to address customer needs.

Qualifications Education High school diploma or the equivalent required. Technical training preferred Experience Experience working as a Service Technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Skills and Competencies Telephone / verbal / written communication skills Microsoft Office Suite Microsoft SharePoint Microsoft Dynamics AX 2012 Strong technical / equipment repair skills

Job Training:

Microsoft Word and Excel - basic and intermediate Business communication skills training Leadership training

OSHA & MSHA

required training Compliance training Safety Summary Working Conditions Work is normally performed in a Service Department shop office or shop environment. Exposure to physical risk and all-weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required. Physical Requirements Speaking, Listening, Writing Grasping, Stooping, Kneeling, Climbing Lifting up to 75 lbs Job Hazards Tripping, slipping, falling Strains due to lifting Overexertion due to stress and fatigue Repetitive hand motion (computer work) Back and neck strain Stress Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. Qualifications Education Technical/other training (preferred) High School or Equivalent (required) Experience Experience working as a Service Technician preferred. (preferred) Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required) Skills Microsoft Office (preferred) Customer Service (preferred) Written Communication (preferred) Organizational (preferred) Leadership (preferred) Mechanical (preferred) Verbal Communication (preferred) Technical (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.