SURVEILLANCE SHIFT MANAGER

SURVEILLANCE SHIFT MANAGER 3.5 3.5

out of 5 stars 288 Golf Course Dr W, Rohnert Park, CA 94928 Full-time

GRATON RESORT & CASINO 174

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Full-time Position Summary:

The Surveillance Shift Manager is responsible for observing, documenting, and reporting on all activity on property in order to protect property assets, as well as Guests and Team Members. Directly manages and supervises Surveillance Team Members and coordinates daily Surveillance room activities. Conducts and manages Surveillance investigations and ensures compliance with Gaming and department policies, procedures, regulations and requirements.

Essential Functions:

1. Responsible for practicing, supporting, and promoting Graton Resort & Casino's Company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times. 2. Maintain complete familiarity with gaming regulations, the property's Internal Control System, the department policies and procedures, and maintain a working knowledge of federal, state, and local laws. 3. Maintain and communicate to the team any new or current information on known cheaters, advantage players, scams, and illegal methods of gaming. 4. Communicate and collaborate with property leadership in efforts to coordinate Surveillance activities and processes in an efficient and effective manner. 5. Attend court hearings and other legal meetings, acting as a witness for Graton Resort Casino, gaming regulatory agencies, or law enforcement agencies. 6. Operate all Surveillance CCTV and related equipment, and if necessary, conduct floor observations in order to detect any violations of law, policies, and procedures. 7. Report to the Director of Surveillance any violations of the law, gaming regulations, and Company policies and procedures, as well as all pertinent information regarding the Surveillance Department. 8. Assist the Director of Surveillance with creation and implementation of Surveillance department policies and procedures. 9. Understand and adhere to disciplinary policies, including, but not limited to counseling team members and the use of progressive discipline to modify poor performance as necessary. 10. Assist in creating and maintaining effective and efficient schedules, to include the management of attendance and time records, while managing labor costs, meeting staffing objectives and overall coverage mandated by regulations. 11. May assist in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to Director. 12. Assist in the hiring process by conducting interviews and analysis of Surveillance department applicants. 13. Observe the precepts of truth, accuracy, and prudence; without allowing personal feelings, prejudices, animosities, or friendships to interfere or influence judgements. 14. Maintain strict confidentiality with regards to the conduct, operations, controls, and procedures involving Surveillance activities. 15. Responsible for coaching, training, and motivating all Surveillance personnel in their daily activities. 16. Assists in the planning and organization of Surveillance training processes and conducts departmental training classes as required. 17. Have knowledge of all casino games, including but not limited to: Blackjack, Dice, Roulette, Baccarat, Let it Ride, Caribbean Stud Poker, Pai Gow Poker, Keno, and Bingo, and understand all relevant aspects of each game, such as dealing procedures, counting strategies, and methods of cheating. 18. Perform all the duties of Surveillance Agent and Surveillance Supervisor as business demands require.