Systems & Operations Coordinator

Sheraton Caregivers | Westport, CT Full-Time | In-Office Sheraton Caregivers is seeking a highly organized, systems-oriented, and proactive professional to join our growing team as a Systems & Operations Coordinator . This role is ideal for someone who enjoys creating structure, organizing workflows, supporting teams, solving problems, and helping an organization operate more efficiently through strong systems and communication. The Systems & Operations Coordinator plays a central support role across multiple departments by helping maintain operational consistency, coordinating administrative workflows, supporting office systems, and reinforcing organized processes throughout the company. This position works closely with leadership and office teams to support communication flow, onboarding, operational coordination, digital systems, and daily workflow organization in a fast-paced healthcare environment. Key Responsibilities Systems & CRM Coordination Support daily use of company CRM and operational systems Assist staff with system navigation and workflow support Help maintain accurate documentation and organized data management Coordinate onboarding access, permissions, and user setup Support digital workflow organization and operational consistency Assist with Adobe, DocuSign, Microsoft 365, and shared digital platforms Operational & Office Coordination Support daily office operations and workflow organization Help coordinate communication and follow-up between departments Track operational tasks and assist with project coordination Help maintain organized office systems and digital files Reinforce workflow structure and administrative consistency Team Support & Training Coordination Assist with onboarding new employees into company systems Support operational training and systems orientation Help employees learn and navigate software platforms effectively Reinforce company processes and workflow standards Serve as a reliable operational resource for office staff and leadership Vendor & Administrative Coordination Coordinate vendors, office maintenance, repairs, and service appointments Assist with insurance-related administrative coordination Maintain organized records, forms, templates, and operational documentation Support administrative projects and operational follow-through

Qualifications The Ideal Candidate Is:

Highly organized and detail-oriented Comfortable learning and managing multiple software systems Calm, professional, and solutions-focused Strong with communication and follow-through Able to multitask and prioritize effectively Team-oriented with a supportive mindset Comfortable working in a fast-paced office environment Naturally proactive and systems-minded Preferred Experience Office operations or administrative coordination experience CRM, scheduling software, or operational systems experience Experience with home care or healthcare CRM platforms preferred, including systems such as: AxisCare WellSky / ClearCare AlayaCare CareSmartz360 HHAeXchange MatrixCare or similar operational and scheduling platforms Candidates with experience using other CRM or operational systems are encouraged to apply Must be willing to learn company systems thoroughly and become a strong internal systems resource and trainer for the team Microsoft 365, SharePoint, Adobe, or DocuSign familiarity preferred Employee onboarding or operational support experience preferred Healthcare, home care, or service-industry experience preferred Compensation Competitive salary based on experience Expected range: $62,400-$83,200 annually Opportunity for long-term growth and professional development. About Sheraton Caregivers Sheraton Caregivers is a private-duty home care company serving Fairfield County, Connecticut. We are committed to professionalism, responsiveness, communication, and strong operational support systems that help our teams deliver exceptional service. We believe strong operations and strong support create better experiences for both our clients and employees. Location Westport, CT Schedule Full-Time |

In-Office Pay:

$30.00 - $40.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person