Technical Hotline Learning & Development Process Coordinator

Technical Hotline Learning & Development Process Coordinator We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... The L&D Coordinator supports technical leadership and cross functional partners by coordinating learning initiatives, facilitating communication, and supporting smooth day to day operations. This role enables Technical Hotline Case Analysts to: Resolve customer issues effectively Use systems accurately Follow standard processes Meet quality, efficiency, and compliance expectations This role provides coaching and guidance to technical support case analysts to reinforce process adherence and achieve target performance objectives. The coordinator delivers on the spot support, audits calls and case handling, and facilitates performance calibration across teams to ensure consistent technical and professional execution. The ideal candidate is comfortable managing multiple priorities, anticipates organizational needs, maintains confidentiality, and brings a professional, solution-oriented mindset to supporting the Technical Hotline organization. The Technical Hotline Learning and Development (L&D) Process Coordinator reports to the Learning & Development to the Commodity Supervisor.