Technical Support - Command Center (Overnight)

Quick Details Pay:

20.00/hour

Shift:

Overnight (Schedule flexibility required)

Location:

Gravette, AR (100% Onsite) Role Overview As a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and escalate critical issues to ensure seamless deployment operations.

Key Responsibilities Technical Support:

Answer inbound calls from field technicians to resolve setup and network issues.

TroubleshootingEscalation:

Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.

Data Logging:

Continuously track site progress, updates, and problem documentation in the R&R web portal.

Monitoring:

Track technician time on-site and ensure issues are resolved efficiently.

Required Qualifications Experience:

2+ years of Help Desk, Technical Support, or Call Center experience.

Network Skills:

Solid understanding of Layer 2 and Layer 3 network communications.

Technical Systems:

Practical knowledge of POS systems and proficiency with MS Operating Systems.

Linux:

Hands-on experience with Linux command line and remote Linux administration.

Education:

High school diploma or GED. Work Environment Sedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.

R&R Solutions:

Who We Are Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations.