Technical Support Manager

Technical Support Manager ICM Solutions

LLC - 2.5

Murray, UT Job Details 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Driver's License Mentoring Developing new training programs Technical skills instruction Crusher machines

Full Job Description Description:

ICM Solutions is looking for a Technical Support Manager to serve as the senior technical authority for our crushing and screening equipment operations. This role is ideal for a seasoned heavy equipment professional who enjoys hands-on problem solving, elevating technician capability, and setting the technical standard across a multi-branch service organization. If you're known as the person others call when crushers or screens get difficult—and you want to lead, train, and influence at a higher level—this role was built for you. This is not a remote position; the ideal candidate must be able to work out of an ICM branch office when not traveling for the job. What You'll Do Act as the primary technical escalation resource for complex crushing and aggregate equipment issues Support service technicians with real-time diagnostics and troubleshooting to reduce downtime Maintain expert knowledge of OEM crushing and screening systems, specs, and updates Develop, implement, and continuously improve service SOPs covering safety, documentation, jobsite conduct, and field standards Design and deliver technical training on equipment operation, maintenance, diagnostics, and safety Attend OEM training and convert that knowledge into practical, field-ready training materials Build and maintain strong relationships with OEM technical teams and serve as the internal point of contact for technical and warranty matters Travel to branch locations to audit, coach, and support service teams to ensure consistent standards Lead and mentor Service Analyst(s), including goal-setting, feedback, and performance reviews

Requirements:

7+ years of hands-on experience with crushing, aggregate, mining, or heavy equipment Expert-level technical knowledge of crushing and screening equipment Experience developing or delivering technical training programs Background creating or managing SOPs in a field service environment Strong communication skills with the ability to coach and influence technicians Comfortable working across job sites, shops, and branch locations Willingness to travel as needed to branches, customer sites, and OEM training Valid driver's license and clean driving record Preferred, Not Required OEM factory training or certifications Prior leadership or supervisory experience Experience with service documentation or mobile work order systems Work Environment & Physical Requirements Active construction sites and industrial environments Regular exposure to heavy equipment Ability to lift up to 50 lbs. and perform hands-on inspections Ability to stand, kneel, bend, and work in confined spaces as needed Why ICM Solutions? Fast-growing company with big ambitions—to be the best crushing, underground mining rebuild, and white paving dealer in North America. Strong, people-focused culture where your work truly makes an impact. Backed by the stability and career opportunities of Campbell Companies and Wheeler Machinery Co.

Competitive benefits:

paid time off, medical/dental/vision/life insurance, 401(k) with company match, and more. __________________________________________________________________________________________________________________ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).