Technician Service Coordinator

Build Your Career with a Top Workplace Join a winning legacy. Founded in 1970 with the sale of a single forklift, MHS Lift has grown into a premier material handling leader with over 225 employees across the Americas. We aren't just a company; we are employee-owned . We pride ourselves on a culture of respect and teamwork, which is why the Philadelphia Inquirer has named us a Top Employer every year since 2020. If you are a high-energy professional who thrives in a fast-paced environment and loves "owning" a process from start to finish, we want to meet you. This is an in-office position. The Role As a Service Coordinator , you are the heartbeat of our service department. You will serve as the essential link among our customers, skilled technicians, and internal teams. This is a high-visibility role where your organizational skills and professional empathy directly impact our customer satisfaction and operational success.

Key Responsibilities Case Management:

Receive and manage service requests via phone, email, and customer portals, taking full ownership from the initial call to final invoicing.

Logistics & Dispatch:

Prioritize daily workflows, schedule technicians, and coordinate planned maintenance to ensure maximum efficiency.

Communication Hub:

Act as the primary contact for technicians in the field—tracking job statuses, providing materials, and troubleshooting logistical hurdles.

Account Support:

Process quoted repairs for national accounts and monitor parts orders, proactively keeping customers informed on ETAs.

Data & Billing:

Run forklift maintenance reports, monitor upcoming service needs, and ensure all billing aligns with specific customer purchase order requirements for 100% accuracy. What You Bring to the

Table Education:

High School Diploma or equivalent.

Tech Savvy:

Proficiency in Microsoft Office (Excel/Word) and the ability to navigate various internet applications and customer portals. The "Multitasker"

Mindset:

A proven ability to stay organized and prioritize tasks in a high-volume, fast-moving setting.

Detail Driven:

High attention to detail, especially regarding service reports and billing compliance.

Communication Pro:

Excellent verbal and written skills with a commitment to professional, empathetic customer service. Why MHS Lift? At MHS Lift, many of our team members have built careers spanning over 20 years. We invest in our people because they are our owners.

Our Comprehensive Benefits Include:

Financial Future:

401(k) with company match AND participation in our Employee Stock Ownership Plan (ESOP) .

Health & Wellness:

Medical, dental, and vision coverage, plus prescription plans and virtual urgent care.

Work-Life Balance:

Paid vacation, holidays, and sick time.

Security:

Group life and AD&D insurance, plus an Employee Assistance Program (EAP).

Extras:

Performance-based bonus opportunities, commuter benefits, legal services, and identity theft protection. MHS Lift is an Equal Opportunity Employer.