AI Automation Engineer - Northborough , MA (Northborough, MA, 01532) | 09/02/26

Job Description Job Title:

AI Automation Engineer Location:

Northborough ,

MA Mode :

Contract (6+ Months) - Onsite Job Summary We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace automation. Key Responsibilities AI & Automation Engineering Design and implement AI-powered workplace automation solutions.

Develop intelligent virtual assistants, chatbots, and AI agents using Microsoft Copilot Studio and Azure OpenAI.

Build Agentic AI workflows for autonomous task execution and IT support automation.

Integrate AI solutions with ITSM platforms, collaboration tools, and enterprise applications.

Develop workflow automations using Power Platform, APIs, and orchestration frameworks. Digital Workplace Transformation Drive adoption of AI-powered Digital Workplace solutions.

Implement intelligent employee self-service solutions.

Enhance productivity through Copilot-enabled workflows.

Improve workplace experience with AI-driven support and knowledge management. Service Desk Automation Develop AI solutions for:

Ticket summarization

Automated ticket classification

Knowledge article generation

Self-healing automation

Intelligent incident routing

Virtual support assistants

Reduce manual effort through automation and predictive support capabilities. Integration & Development Integrate AI platforms with:

ServiceNow

Microsoft 365

Teams

SharePoint

Power Platform

Azure Services

Enterprise applications

Develop APIs and connectors for seamless data exchange. Governance & AI Operations Establish Responsible AI practices.

Ensure compliance with security, privacy, and governance requirements.

Monitor AI solution performance and optimize models.

Support AI lifecycle management and operational excellence. Required Technical Skills AI & GenAI Azure OpenAI Services

GPT / LLM

Models

RAG (Retrieval Augmented Generation)

Prompt Engineering

AI Agents & Agentic AI

Semantic Kernel

LangGraph / LangChain Microsoft Technologies Microsoft Copilot

Copilot Studio

Power Automate

Power Apps

Microsoft Teams

SharePoint Online

Microsoft Graph API

Azure AI Services Automation & Development Python

PowerShell

REST APIs

JSON

Workflow Automation

GitHub Copilot Cloud & Infrastructure Microsoft Azure

Azure Functions

Logic Apps

Azure AI Foundry

Azure DevOps ITSM & Workplace Technologies ServiceNow

Endpoint Management

Microsoft Intune

Autopilot

Knowledge Management Platforms Preferred Qualifications Microsoft Certified:

Azure AI Engineer Associate

Microsoft Certified:

Power Platform Developer Associate

Microsoft Copilot Certification

ServiceNow Certified System Administrator

Azure Solutions Architect Certification Soft Skills Strong analytical and problem-solving skills.

Excellent stakeholder management.

Ability to communicate technical concepts to business users.

Innovation mindset and continuous learning attitude.

Experience leading AI transformation initiatives. Nice-to-Have Experience Digital Workplace Services Operations

Employee Experience Platforms

AI-Powered Service Desk

Workplace Analytics

Experience Management (XLAs)

Intelligent Collaboration Solutions

Enterprise AI Transformation Programs

AI Automation Engineer - Northborough , MA1Automation, AI United States