Staff Conversational AI Engineer

New Staff Conversational AI Engineer Plano, TX Apply At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As the Staff Conversational AI Engineer, you will be at the forefront of designing and implementing intelligent and natural conversational solutions. You will work hands-on with Google's CCAI suite, including Dialogflow CX, Agent Assist, Vertex AI and CCAI Insights, to create seamless and personalized user journeys. Your work will directly contribute to improving member satisfaction, streamlining internal workflows, and solidifying Collective Health's position as an innovator in the healthcare industry. What you'll do: Lead the architecture, design, development, and deployment of sophisticated conversational AI applications on the Google CCAI platform to serve a variety of consumer and internal use cases. Architect and build robust, scalable, and maintainable conversational flows and virtual agents using Google Dialogflow CX and DialogFlow APIs. Integrate and optimize Google Agent Assist to empower our member-facing teams with real-time guidance and support. Leverage CCAI Insights to analyze conversation data, identify trends, and continuously improve the performance and effectiveness of our AI-driven interactions. Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation and excellence in the AI space. Collaborate closely with product managers, designers, and other engineering teams to define the product vision, roadmap, and user experience for conversational AI initiatives. Manage stakeholder expectations and communicate technical concepts and project progress to both technical and non-technical audiences. Stay at the forefront of advancements in conversational AI, natural language processing (NLP), and large language models (LLMs), and champion the adoption of new technologies and best practices. To be successful in this role, you'll need: Proven, hands-on experience in designing, building, and launching production-level conversational AI experiences is essential for success in this role. In-depth knowledge and practical experience with the Google Cloud Contact Center AI (CCAI) platform, including Dialogflow CX, Agent Assist, and CCAI Insights. Strong understanding of natural language understanding (NLU), natural language generation (NLG), multi-language support and the principles of conversational design. Experience in training chatbots by analyzing historical chat conversations or large amounts of user generated content and process data Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management Experienced in prompt engineering, building, enhancing and maintaining custom RAG pipelines. Proficiency in javascript and in one or more languages such as Python or Java. Experience with API integrations and connecting conversational interfaces with backend systems and data sources. Demonstrated ability to lead and mentor engineering teams, with a passion for sharing knowledge and fostering technical growth. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. A strategic mindset with the ability to translate business needs into technical solutions and a long-term vision for conversational AI. Knowledge of training and tuning topic modelling algorithms like LDA and NMF is a huge plus. Understanding of training classical Machine learning algorithms along with an understanding of choosing the right evaluation metric A bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. Nice to

Have:

Experience Optimizing LLM engines. Experience building AI applications with Claude, OpenAI or LLaMa models. Pay Transparency Statement This is a hybrid position based out of our Plano office, with the expectation of being in office at least three weekdays per week. #LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 330,000 stock options and benefits like health insurance, 401k, and paid time off . Learn more about our benefits at https://jobs.collectivehealth.com/benefits/ . Plano, TX Pay Range $171,000 - $213,500 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com . Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/ . Create a Job Alert Interested in building your career at Collective Health? Get future opportunities sent straight to your email. Create alert Apply for this job

• indicates a required field First Name
• Last Name
• Email
• Phone Country
• Phone
• 244 results found No results found Afghanistan +93 Åland Islands +358 Albania +355 Algeria +213 American Samoa +1 Andorra +376 Angola +244 Anguilla +1 Antigua & Barbuda +1 Argentina +54 Armenia +374 Aruba +297 Ascension Island +247 Australia +61 Austria +43 Azerbaijan +994 Bahamas +1 Bahrain +973 Bangladesh +880 Barbados +1 Belarus +375 Belgium +32 Belize +501 Benin +229 Bermuda +1 Bhutan +975 Bolivia +591 Bosnia & Herzegovina +387 Botswana +267 Brazil +55 British Indian Ocean Territory +246 British Virgin Islands +1 Brunei +673 Bulgaria +359 Burkina Faso +226 Burundi +257 Cambodia +855 Cameroon +237 Canada +1 Cape Verde +238 Caribbean Netherlands +599 Cayman Islands +1 Central African Republic +236 Chad +235 Chile +56 China +86 Christmas Island +61 Cocos (Keeling) Islands +61 Colombia +57 Comoros +269 Congo - Brazzaville +242 Congo - Kinshasa +243 Cook Islands +682 Costa Rica +506 Côte d'Ivoire +225 Croatia +385 Cuba +53 Curaçao +599 Cyprus +357 Czechia +420 Denmark +45 Djibouti +253 Dominica +1 Dominican Republic +1 Ecuador +593 Egypt +20 El Salvador +503 Equatorial Guinea +240 Eritrea +291 Estonia +372 Eswatini +268 Ethiopia +251 Falkland Islands +500 Faroe Islands +298 Fiji +679 Finland +358 France +33 French Guiana +594 French Polynesia +689 Gabon +241 Gambia +220 Georgia +995 Germany +49 Ghana +233 Gibraltar +350 Greece +30 Greenland +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Guinea +224 Guinea-Bissau +245 Guyana +592 Haiti +509 Honduras +504 Hong Kong SAR China +852 Hungary +36 Iceland +354 India +91 Indonesia +62 Iran +98 Iraq +964 Ireland +353 Isle of Man +44 Israel +972 Italy +39 Jamaica +1 Japan +81 Jersey +44 Jordan +962 Kazakhstan +7 Kenya +254 Kiribati +686 Kosovo +383 Kuwait +965 Kyrgyzstan +996 Laos +856 Latvia +371 Lebanon +961 Lesotho +266 Liberia +231 Libya +218 Liechtenstein +423 Lithuania +370 Luxembourg +352 Macao SAR China +853 Madagascar +261 Malawi +265 Malaysia +60 Maldives +960 Mali +223 Malta +356 Marshall Islands +692 Martinique +596 Mauritania +222 Mauritius +230 Mayotte +262 Mexico +52 Micronesia +691 Moldova +373 Monaco +377 Mongolia +976 Montenegro +382 Montserrat +1 Morocco +212 Mozambique +258 Myanmar (Burma) +95 Namibia +264 Nauru +674 Nepal +977 Netherlands +31 New Caledonia +687 New Zealand +64 Nicaragua +505 Niger +227 Nigeria +234 Niue +683 Norfolk Island +672 North Korea +850 North Macedonia +389 Northern Mariana Islands +1 Norway +47 Oman +968 Pakistan +92 Palau +680 Palestinian Territories +970 Panama +507 Papua New Guinea +675 Paraguay +595 Peru +51 Philippines +63 Poland +48 Portugal +351 Puerto Rico +1 Qatar +974 Réunion +262 Romania +40 Russia +7 Rwanda +250 Samoa +685 San Marino +378 São Tomé & Príncipe +239 Saudi Arabia +966 Senegal +221 Serbia +381 Seychelles +248 Sierra Leone +232 Singapore +65 Sint Maarten +1 Slovakia +421 Slovenia +386 Solomon Islands +677 Somalia +252 South Africa +27 South Korea +82 South Sudan +211 Spain +34 Sri Lanka +94 St.

Barthélemy +590 St. Helena +290 St. Kitts & Nevis +1 St. Lucia +1 St. Martin +590 St. Pierre & Miquelon +508 St. Vincent & Grenadines +1 Sudan +249 Suriname +597 Svalbard & Jan Mayen +47 Sweden +46 Switzerland +41 Syria +963 Taiwan +886 Tajikistan +992 Tanzania +255 Thailand +66 Timor-Leste +670 Togo +228 Tokelau +690 Tonga +676 Trinidad & Tobago +1 Tunisia +216 Turkey +90 Turkmenistan +993 Turks & Caicos Islands +1 Tuvalu +688 U.S. Virgin Islands +1 Uganda +256 Ukraine +380 United Arab Emirates +971 United Kingdom +44 United States +1 Uruguay +598 Uzbekistan +998 Vanuatu +678 Vatican City +39 Venezuela +58 Vietnam +84 Wallis & Futuna +681 Western Sahara +212 Yemen +967 Zambia +260 Zimbabwe +263 Location (City)

• Locate me Resume/CV
• Attach Attach Dropbox Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you consent that Collective Health and its service providers may send text messages regarding scheduling and other information about your candidacy to the number you provided?

This consent is not a condition of employment. Reply STOP at any time to opt out of receiving these text messages. Standard rates apply.

• Select... Do you now, or will you in the future, require immigration sponsorship (e.g. sponsorship of your work authorization) to work in the United States?
• Select.

.. For example, H-1B visas (including H-1B transfers), F-1 STEM extension, etc. LinkedIn Profile Website How did you hear about this job? Anything else you'd like to add? Demographic Questions Collective Health is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Completion of this form is entirely voluntary. Should you choose to respond, any responses will be kept 100% confidential, They will not be used to make hiring decisions, and will only be used in aggregate to evaluate the equity of our hiring practices. How would you describe your gender identity? (mark all that apply) Select... How would you describe your racial/ethnic background? (mark all that apply) Select... How would you describe your sexual orientation? (mark all that apply) Select... Do you identify as transgender? Select... Do you have a disability or chronic condition (e.g. physical, visual, auditory, cognitive, mental, emotional) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select... Are you a veteran or active member of the United States Armed Forces? Select... Submit application