Job Description
AI Enablement Specialist
DESCRIPTION CBL
Properties, one of the largest mall REITs in the United States, is seeking an AI Enablement Specialist based in CBL's Corporate Office in Chattanooga, TN. CBL is an innovative retail real estate company which owns, holds interests in, or manages shopping centers across the US, including high-quality enclosed, outlet, and open-air retail centers. Apply and see why CBL continues to earn Great Place to Work Certification™ year after year! The AI Enablement Specialist plays a key role in advancing the company's AI strategy by supporting execution of AI initiatives, partnering with business teams to identify opportunities, and helping employees adopt AI tools in their day-to-day work. This role contributes to organizational efficiency and innovation by translating business needs into practical AI use cases and ensuring successful implementation of pilots and solutions. If you're excited about helping teams work smarter and driving meaningful adoption of emerging technologies, this opportunity may be the right fit for you! SUMMARY The AI Enablement Specialist supports the execution of the company's AI roadmap by coordinating initiatives, enabling adoption, and helping deliver practical, business-focused AI solutions across the organization. ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned. Support execution of the AI roadmap by coordinating projects, tracking progress, and identifying risks or dependencies
Translate business needs into clearly defined AI use cases and project opportunities
Partner with business units to identify processes that can benefit from AI or automation
Maintain and prioritize a pipeline of AI initiatives based on impact, feasibility, and effort
Coordinate AI pilots from concept through testing, rollout, and evaluation
Track outcomes, document lessons learned, and help assess scalability of solutions
Deliver training sessions, workshops, and practical guidance to support employee adoption of AI tools
Create job aids, prompts, and templates that enable effective everyday use of AI
Assist in building and refining AI agents and helping teams understand when and how to use them
Identify and support departmental AI champions to encourage adoption and knowledge sharing
Track timelines, ownership, and status across AI initiatives and provide regular updates
Support adherence to company AI policies, data security standards, and responsible use guidelines
Reinforce responsible AI usage, including validation of outputs and appropriate use of tools SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities but works collaboratively across departments and provides support and guidance to employees adopting AI tools. EDUCATION and/or EXPERIENCE
Bachelor's degree in a related field preferred.
1-4 years of experience in a business, technology, or project coordination role required.
Strong organizational and communication skills are essential, along with the ability to quickly learn new concepts and explain them to non-technical audiences. This role requires a collaborative, self-motivated individual who is comfortable working across teams and supporting multiple initiatives. Preferred qualifications include:
Experience with AI tools such as Microsoft Copilot, ChatGPT, or similar platforms
Exposure to AI agents or automation tools
Experience delivering training, creating documentation, or supporting change adoption
Familiarity with Microsoft 365 environments FULL-TIME/PART-TIME
Full-Time SHIFT Days EXEMPT/NON-EXEMPT
Exempt EOE STATEMENT
We are an Equal Opportunity and Affirmative Action Employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment and subsequent opportunities for training, advancement, promotion, compensation (increases and/or reductions) and/or termination without regard to race, national origin, gender, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other status protected under local, state or federal laws. In addition, harassment on the basis of race, national origin, gender, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other status protected under local, state or federal laws will not be tolerated. ABOUT THE ORGANIZATION
CBL Properties is a real estate investment trust (REIT) traded on the NYSE (NYSE:
CBL), and has been in business for over 48 years. CBL owns and manages a portfolio of market-dominant malls, lifestyle and open-air centers, and outlet centers in thriving markets with strong demographics and high growth potential. We manage our portfolio to generate lasting value for our shareholders as well as to provide the communities we serve with a vibrant place to shop, dine, socialize and so much more. Each property is an economic engine for its community and a valued community partner. Over time, our properties have evolved to offer more than just a place to shop, but a community hub that combines retail, a variety of dining and entertainment options, events, services, health and wellness offerings, and more. CBL offers a robust benefits package that includes medical/dental/vision insurance, HSA/FSA, short-term & long-term disability insurance, 401K, tuition reimbursement, volunteer hours, pet insurance, paid parental leave, life/AD&D insurance, accident/critical illness/hospital indemnity plans, PTO, and Holidays.
