Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleThe role will provide end-to-end technical coverage for SAP platforms, including system administration, installations/upgrades, performance monitoring, troubleshooting, transport/change management, scheduling, cloud infrastructure, and operational automation.

The ideal candidate should have strong hands-on experience in SAP Basis and a good understanding of modern SAP cloud technologies and enterprise scheduling/change-management tools.

Key Responsibilities:

Provide end-to-end SAP Basis administration and operational support for

SAP ECC, SAP S/4HANA, SAP

HANA, DB2-based SAP systems, and SAP Cloud environments, ensuring high system availability and performance.

Perform system monitoring, health checks, performance tuning, troubleshooting, incident resolution, and management of SAP work processes, background jobs, RFCs, user administration, and system parameters.

Execute SAP installations, upgrades, support packs, kernel upgrades, system refreshes, migrations, copies, and lifecycle management activities across complex SAP landscapes.

Administer and support

SAP HANA

databases, including performance monitoring, capacity management, backup and recovery, replication, patching, upgrades, and resolution of database-related issues.

Provide technical support for SAP workloads hosted on cloud platforms, collaborating with infrastructure, security, networking, and database teams to ensure availability, connectivity, disaster recovery, and successful cloud migration initiatives.

Manage and support SAP Business Technology Platform (BTP), including account administration, connectivity, integrations, service monitoring, troubleshooting, and integration with

SAP ECC/S/4HANA

environments.

Administer SAP Solution Manager and SAP Cloud ALM for monitoring, alerting, reporting, lifecycle management, and change management processes, while driving adoption of cloud-based operations capabilities.

Oversee SAP transport management and enterprise job scheduling using tools such as Rev-Trac, IBM Tivoli Workload Scheduler (TWS), V-TOM, and Redwood, ensuring controlled releases, seamless production deployments, and reliable execution of SAP batch jobs and interfaces. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required skills and experience8+ years of hands-on experience in SAP Basis Administration within large enterprise SAP environments.

Strong expertise in

SAP ECC, SAP S/4HANA, SAP

HANA, and SAP systems running on DB2.Experience in SAP installations, upgrades, patching, kernel upgrades, system copies, migrations, performance tuning, monitoring, and incident management.

Good understanding of SAP transport management, change control processes, high availability, backup/recovery, and disaster recovery.

Experience supporting SAP workloads on cloud (IaaS/PaaS) platforms, with working knowledge of SAP BTP and cloud connectivity/integration concepts.

Hands-on experience with SAP Solution Manager, SAP Cloud ALM, and SAP monitoring and alerting tools.

Experience with SAP change management solutions such as Rev-Trac and enterprise scheduling tools including IBM Tivoli Workload Scheduler (TWS), V-TOM, and Redwood.

Soft SkillsStrong analytical and troubleshooting skills with the ability to resolve complex technical issues.

Excellent communication and stakeholder management skills.

Ability to collaborate effectively with SAP, infrastructure, database, cloud, security, and application teams.

Strong ownership mindset and proactive problem-solving approach.

Ability to perform in production-critical environments and manage high-priority incidents.

Strong documentation, knowledge-sharing, and process improvement capabilities.

Ability to work independently while coordinating effectively with global and cross-functional teams.

Being YouThe \