SAP MM / BPO Functional Analyst - AMS

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role1) Incident and Request Management (AMS)Analyze and resolve functional incidents in SAP MM, related to:

Purchasing and procurement (PR/PO)Material and vendor master dataInventory managementGoods receipts, valuation, and logistics movementsHandle functional requests and minor enhancements aligned with P2P business processes.

Monitor and validate data flows between SAP MM and external systems using IDocs/EDI, RFC, OData/APIs (SAP PO/CPI middleware desirable), ensuring data consistency and quality.

Manage tickets according to priority, impact, and SLAs, maintaining clear communication with business users, BPOs, and technical teams.2) Functional Analysis and Process Management (BPO Focus)Act as the functional reference for the Procure‑to‑Pay process, ensuring SAP MM configuration and operations are aligned with business‑defined processes.

Review and validate SAP MM functional configurations, including:

Calculation schemasAccount determinationMovement typesAccount assignment categories and purchasing documentsValidate P2P process flow integrity, including FI/CO integration (account postings, taxes, financial postings).Analyze functional impacts of changes or incidents from an end‑to‑end process perspective, identifying root causes and operational risks.

Document findings, deviations, process decisions, and applied solutions, ensuring traceability and operational control.3) Technical and Business Coordination within the SAP EcosystemCollaborate with ABAP teams to implement functional adjustments (user‑exits, BADIs, reports, interfaces, forms).Coordinate with integration teams (PO/CPI), Basis/infrastructure, and other SAP modules (FI/CO, LE, WM/EWM, PP) when P2P process dependencies exist.

Facilitate communication between business and IT, translating operational needs into clear functional requirements.

Provide end‑to‑end follow‑up until actions are fully resolved and closed.4) Documentation and Operational ComplianceMaintain up‑to‑date functional and process documentation, including:

SAP MM configurationsOperating proceduresKEDs/KBAsAMS support evidencePrepare information and supporting materials for audits, change controls, and IT reviews, ensuring compliance with internal standards.5) Support for Testing, Changes, and ReleasesParticipate in SIT/UAT for corrective and evolutionary changes in SAP MM.Design and execute functional test cases from a business process perspective.

Validate functional deliverables and coordinate deployments, cutover activities, and post‑release stabilization (hypercare).Support regression testing to ensure stability of the P2P process.6) Continuous Improvement of the Process and AMS ServiceIdentify opportunities to optimize the Procure‑to‑Pay process and SAP MM configuration.

Propose improvements aimed at:

Reducing recurring incidentsIncreasing operational efficiencyImproving process traceability and controlMeeting and enhancing SLA complianceContribute to the evolution of the AMS service from a process‑ and business‑oriented perspective. Who You AreRequired Knowledge and SkillsFunctional Knowledge (Mandatory)SAP MM (ECC & S/4HANA):

Purchasing and procurement processes (PR/PO)Material and vendor master data managementInventory management, goods movements, and valuationUnderstanding of ECC classic data model and S/4HANA simplified data model (MATDOC) is desirableAccount determination and internal logistics processesBPO-level understanding of the Procure-to-Pay (P2P) process, with the ability to manage and support:

End-to-end process flowsBusiness controls and compliance requirementsCross-functional dependenciesOperational and financial risks

MM-FI/CO

integration (ECC & S/4HANA):

Account postingsTax determinationLogistics-to-finance postings and reconciliationInterface and operational monitoring (ECC & S/4HANA):

IDoc/EDI processing and monitoring (WE02 / WE05)Background job monitoring (SM37)Application and system logs (SLG1, ST22, SM13, SM21)Technical Knowledge (Desirable)Monitoring and troubleshooting integrations using SAP PO/CPI or other middleware platforms, including message flows, mappings, and adapters.

Basic ABAP debugging skills to support functional root cause analysis in ECC and S/4HANA environments.

Basic SQL and data analysis skills to support functional diagnostics, reconciliations, and incident investigation.

General understanding of S/4HANA architecture and performance considerations (desirable).Methodologies and ToolsITIL-based practices applied to AMS services, including:

Incident ManagementProblem ManagementChange ManagementTicketing and collaboration tools commonly used in AMS environments:

ServiceNowSAP Solution ManagerJira / ConfluenceKnowledge of SAP S/4HANA and SAP Fiori applications (desirable).Experience with LATAM localizations and tax scenarios (desirable).Soft SkillsStrong functional analysis with a clear business process focus.

Ability to act as a bridge between business and IT, typical of a BPO-oriented role.

Clear and effective communication with business users, stakeholders, and technical teams.

Accurate documentation skills and disciplined follow-up on operational procedures.

Strong organization, prioritization, and a service- and results-oriented mindset, aligned with AMS delivery models.

RequirementsBachelor's degree or Engineering in Systems, Computer Science, Information Technology, or a related field.

Previous experience providing SAP functional support within an AMS model.3+ years of experience, with a strong focus on SAP MM and Procure-to-Pay processes in ECC and/or S/4HANA environments.

Solid understanding of operational and logistics processes from a business (BPO) perspective.

Basic English required; intermediate level desirable for documentation review and user interaction.

Being YouThe \