SAP MM / SD Functional Analyst - Application Management Services (AMS)

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role1) Incident and Request Management (AMS)Analyze and resolve functional incidents in SAP MM, including purchasing, procurement, material master data, inventory management, goods receipts, valuation, and logistics movements.

Analyze and resolve incidents in SAP SD, including customer and master data management, sales orders, deliveries, transportation, billing, pricing/conditions, tax and account determination, and output management (NAST/BRF+).Monitor and validate data flows between SAP and external systems via IDocs/EDI, RFC, OData/APIs (SAP PO/CPI middleware desirable), ensuring data consistency and accuracy.

Manage tickets according to service priorities, impact, and SLAs, maintaining effective communication with business and technical teams. 2) Functional Analysis and Process ValidationReview and validate functional configurations in MM (calculation schemas, account determination, movement types, account assignment categories, purchasing document types) and SD (pricing schemas, conditions, tax/account determination, output profiles, availability/ATP).Verify data flow integrity and proper execution of functional logic across P2P and O2C processes, including

MM-SD-FI/CO

integration.

Document findings, deviations, root causes, and applied solutions, ensuring traceability and operational consistency.3) Technical Coordination within the SAP EcosystemCollaborate with ABAP development teams to adjust objects such as user-exits, BADIs, reports, interfaces, and forms derived from incidents or enhancements.

Coordinate with integration teams (PO/CPI), Basis/infrastructure, and owners of other SAP modules (FI/CO, LE, WM/EWM, PP) when cross-module dependencies with MM and SD exist.

Provide end-to-end follow-up until technical-functional activities are fully resolved and closed.4) Documentation and Operational ComplianceMaintain up-to-date functional documentation, including configurations, solutions, operating procedures, KEDs/KBAs, and support evidence.

Prepare required information and supporting materials for audits, change controls, and IT reviews, ensuring compliance with internal standards.5) Support for Testing, Changes, and ReleasesParticipate in SIT/UAT for corrective and evolutionary changes in MM and SD; design and execute test cases and validate acceptance criteria.

Validate functional deliverables and coordinate activities related to production deployments, cutover, and post-release stabilization (hypercare).Contribute to regression testing to minimize collateral impacts across the SAP landscape.6) Continuous Improvement within AMSIdentify optimization opportunities in MM/SD configurations, processes, and controls, reducing incident recurrence.

Propose improvements to enhance stability, efficiency, traceability, and SLA compliance (e.g., monitoring automation, template standardization, service catalog adjustments).Who You AreRequired Knowledge and SkillsFunctional Knowledge (Mandatory)SAP MM (ECC & S/4HANA):

Purchasing (PR/PO), material master data, inventory management, goods movements, valuation, account determination, and internal logistics processes.

Understanding of S/4HANA-specific concepts such as MATDOC, simplified data model, and impact on inventory and logistics reporting.

SAP SD (ECC & S/4HANA):

Customer and master data, sales orders, deliveries, transportation, billing, pricing and condition techniques, tax and account determination, and output management (NAST in ECC, BRF+ Output Management in S/4HANA).Cross-module integration

MM-SD-FI/CO

End-to-end understanding of financial postings, tax determination, revenue recognition touchpoints, and logistics-to-finance integration in both classic ECC and S/4HANA environments.

Interface and monitoring knowledge:

IDoc/EDI processing and monitoring (WE02/WE05), background jobs (SM37), and application/system logs (SLG1, ST22, SM13, SM21) for effective incident analysis and resolution.

Technical Knowledge (Desirable)Monitoring and troubleshooting integrations using SAP PO/CPI or other middleware, including analysis of mappings, queues, adapters, and message payloads.

Basic ABAP debugging skills to support functional root cause analysis (ECC and S/4HANA).Basic SQL and data analysis skills to assist in diagnostics, reconciliations, and incident investigation.

Familiarity with S/4HANA architecture, CDS views (conceptual), and performance considerations (desirable).Methodologies and ToolsITIL-based practices applied to AMS environments, including Incident, Problem, and Change Management.

Experience with ticketing and collaboration tools such as ServiceNow, SAP Solution Manager, Jira, and Confluence.

Knowledge of SAP S/4HANA and SAP Fiori applications (desirable).Experience with LATAM localizations and tax scenarios (desirable).Soft SkillsStrong structured functional analysis with a process-oriented troubleshooting mindset.

Clear and effective communication with business stakeholders and technical teams.

High-quality documentation skills and disciplined adherence to operational procedures.

Strong organization, prioritization, and service- and results-oriented approach typical of AMS models.

RequirementsBachelor's degree or Engineering in Systems, Computer Science, Information Technology, or a related field.

Proven experience providing SAP functional support within an AMS model.3+ years of total experience, with hands-on expertise in SAP MM and SAP SD, in ECC and/or S/4HANA environments.

Solid understanding of operational, logistics, and commercial business processes supported by MM/SD.Basic English required; intermediate level desirable for documentation review and user interaction.

Being YouThe \