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SAP S/4HANA Service Consultant
Career Insights for General ERP Analyst / Consultant
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Based on North Carolina data
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What they do
A General ERP Analyst or Consultant collects and analyzes data that provides an accurate picture of enterprise resource planning requirements and performance for an organization.
$114,982 / year median in North Carolina
-5% projected decline
Job Description
SAP S/4HANA
Service Consultant North Carolina, Charlotte 09/03/2026 Contract Active
Job Summary
The
SAP S/4HANA
Service Management Systems Analyst provides L2/L3 production support for
SAP S/4HANA
Service solutions following go-live. This role requires strong hands-on experience with SAP Service, Customer Service, PM/EAM, service order management, contracts, warranties, billing, and integrations with SAP SD, MM, and FI/CO. The analyst collaborates with business stakeholders, functional teams, and technical teams to troubleshoot issues, perform root-cause analysis, support enhancements, conduct testing, and ensure reliable service operations across a global environment. Key Responsibilities
Provide L2/L3 support for
SAP S/4HANA
Service.
Resolve incidents, service requests, defects, and system issues within SLAs.
Perform root-cause analysis and implement corrective solutions.
Configure and support service order management, contracts, entitlements, warranty management, repair processes, resource scheduling, and service billing.
Support integrations between
SAP S/4HANA
Service and
SD, MM, FI/CO, PM/EAM.
Support SAP Fiori applications and mobile/field-service solutions.
Participate in testing including UAT, regression, defect resolution, and production releases.
Assist with enhancements and continuous process improvements.
Develop documentation, SOPs, and training materials.
Provide end-user training and support adoption of new functionality.
Collaborate with stakeholders to identify service-process improvements.
Participate in on-call support as needed.
Follow ITSM processes including incident, problem, change, and release management. Required Qualifications
Bachelor's degree in IT, Computer Science, Business, Engineering, or related field (or equivalent experience).
5-7 years of SAP experience, preferably in Service, Customer Service, PM, or EAM.
Minimum 2 years of hands-on
SAP S/4HANA
Service support experience.
Strong production support background in incident, problem, and change management.
Hands-on SAP Service expertise with service orders, contracts, warranties, repairs, and billing.
Experience supporting SAP Fiori and mobile/field-service applications.
Strong understanding of integrations across SD, MM, FI/CO, and PM/EAM.
Strong troubleshooting and RCA capabilities.
Experience with SAP testing and release-management processes.
Excellent communication and stakeholder-management skills.
Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications (if any)
SAP ECC PM/CS and
SAP S/4HANA
Service experience.
SAP Field Service Management (FSM) experience.
ITIL/service-management knowledge.
ServiceNow or Jira experience.
Experience supporting global users across multiple time zones.
SAP S/4HANA
Service, Customer Service, PM, or related certification. Certifications (if any)
SAP S/4HANA
Service or related certifications preferred. #ZRCOMP