Duration:

12 months,

Contract Summary:

The Quality Analyst plays a critical role in advancing operational excellence by evaluating processes, uncovering inefficiencies, and implementing sustainable, data-driven improvements. Partnering closely with teams across the organization, this role applies Lean, Six Sigma, and other continuous improvement methodologies to reduce costs, strengthen quality, and build a culture of accountability and excellence. A portion of this role's assignments will support IT process quality, including evaluation of technology delivery processes and development of IT-related metrics.

Responsibilities:

Leads advanced analysis efforts across the organization, identifying systemic trends and translating complex data into strategic improvement plans. Owns the development, implementation, and governance of quality assurance standards and continuous improvement frameworks. Champions initiatives that deliver measurable operational gains. Designs enterprise-level dashboards and reporting structures to provide senior leadership with actionable quality intelligence. Directs high-visibility reviews into quality incidents, leads root cause analysis using structured methodologies, and oversees the implementation and effectiveness of corrective action plans. Acts as a trusted quality partner to department leaders, facilitating alignment on quality goals and driving resolution of complex, cross-functional issues. Develops and delivers training programs on Lean, Six Sigma, and continuous improvement methodologies. Facilitates workshops and improvement events to build organizational capability. Helps develop change management strategies to support smooth adoption of new processes and initiatives. Leads internal audits, oversees quality review programs, and ensures organizational compliance with quality standards.

Additional Responsibilities:

Measures performance of and evaluates current IT processes, aligning that work to enterprise quality frameworks and standards. Identifies and addresses process gaps to improve IT product and delivery quality. Designs, develops, maintains, and reports IT-related metrics. Designs, develops, and maintains IT process workflows and process documentation. Partners with IT teams to standardize and refine processes that improve operational efficiency and reduce delivery risk.

Required Qualifications:

Requires minimum 5 years job related work experience in excess of degree requirements Requires strong communication and presentation skills Requires strong analytical skills with the ability to interpret complex data and translate findings into actionable plans Requires proficiency in data analysis tools such as Excel or Power BI, and experience with process mapping tools (e.g., Visio) Requires excellent project management skills and ability to lead cross-functional teams Prefer experience in continuous improvement, process improvement, or operations analysis Prefer understanding of the electricity industry Prefer experience with IT service management or software delivery processes Prefer experience in Jira Prefer experience in ServiceNow Prefer 3 or more years' experience in quality assurance and change management

Education:

Bachelor's Degree:

Engineering, Computer Science, Management Information Systems, Business, Accounting, Auditing or related field (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

Certification:

Six Sigma (Preferred) ASQ (American Society for Quality) (Preferred) ITIL v4 (Preferred) ISTQB (Preferred) About our

Company:

- 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and

ISO 9001

quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. "22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply." All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. LI_

TSC Pay:

$60.00 - $75.00 per hour

Education:

Bachelor's (Required)

License/Certification:

ASQ (American Society for Quality) (Required) ITIL v4 (Required) Ability to

Commute:

Taylor, TX 76574 (Required)

Work Location:

In person