Essential Duties and Responsibilities:

Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
Work with clients to create strategies and frameworks.
Architect and design application solutions.
Guide developers.
Provide hands-on development support.
Design software components from business requirements.
Document and diagram application functionality from business requirements.

Role Classification and Scope:

Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.
Secondary Focus (~25%): Solution design, technical governance, and developer oversight.

Additional Essential Duties and Responsibilities:

Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
Define and maintain technical standards, design patterns, and appropriate guardrails.
Translate business and

ITSM/ITIL

requirements into scalable ServiceNow solution designs.

Review and approve solution designs, data models, integrations, and custom applications.
Serve as the final technical escalation point for complex platform decisions.
Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
Partner with stakeholders to develop solution strategies and implementation frameworks.
Produce and maintain diagrams, design artifacts, and technical documentation.
Mentor and lead other developers.
Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
Lead development of complex or high-risk components.
Build and support custom applications using ServiceNow App Engine.
Review, refactor, and optimize developer code for quality and performance.
Support POCs, upgrade remediation, and complex defect resolution.

Program-Specific Responsibilities:

Design deployment strategies aligned with ITSM and ITIL frameworks.
Provide oversight for integrations and data flows.
Ensure upgrade readiness through regression planning and technical validation.
Maintain audit-ready technical documentation.
Support SDLC governance and continuous improvement across the platform.

Required Experience:

5+ years enterprise IT experience.
3+ years ServiceNow implementation leadership.
Proven success leading ServiceNow implementations and upgrades.
Expertise across ITSM, SPM, and CMDB.
Strong proficiency in server-side and client-side JavaScript.

Required Certifications:

ServiceNow Certified System Administrator (CSA). Minimum Requirements
Bachelor's degree in related field.
7-10 years of relevant professional experience required.
Equivalent combination of education and experience considered in lieu of degree.

Additional Requirements as per contract/client:

High School Diploma or GED required
Must reside in the U.S.
Must be a U.S. citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education/Federal Student Aid.
Obtaining and Maintaining a PIV-I card is a requirement of this position.

PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Home Office Requirements:

Hardwired internet (ethernet) connection
Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net)
Private work area and adequate power source
Must have cell phone with active service Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. 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