RESPONSIBILITIES

• Coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions
• Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports
• Ability to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes
• Communicate with the users to determine problems or design requirements
• Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users
• Troubleshoot problems and provide solutions
• Conduct ongoing research on latest Microsoft Dynamics CRM technologies
• Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.
• Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process 
• Assist in enforcement of project deadlines, schedules, and methodologies
• Work closely with Quality Assurance team to review testing results or issues
• Other duties as required.

SKILLS AND QUALIFICATIONS

• Minimum of 2 years of Microsoft Dynamics CRM Administrator/Developer experience
• Knowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365
• Strong communication skills with the ability to communicate with both the business community and the technical community
• Strong analytical skills, self-motivation, and attention to detail along with an aptitude to excel in technology transformation projects
• Ability to work with external (vendor) customers
• Understanding of general banking operation principles, programming logic/processes, Jira, Agile methodology and querying tools
• Team oriented and possess a continuous improvement mindset
• B.S. Computer Science or Information Technology (required)
• Microsoft Dynamics 365 Certifications (preferred)