We are seeking a Senior Salesforce Developer with strong hands-on experience designing, developing, and implementing scalable Salesforce solutions , with a focus on Service Cloud, Custom application development, Experience Cloud, OmniStudio, and Copado-based deployments.

Key responsibilities:

Design and implement solutions using Salesforce Service Cloud, including : Case management Service processes and automation Knowledge management Queues, assignment rules, and escalation rules Omni-Channel and service workflows Develop custom Salesforce functionality using: Apex o Lightning Web Components (LWC) SOQL and SOSL Salesforce Flow Salesforce APIs and integration technologies Implement and customize Salesforce Experience Cloud sites for customers, partners, or other external users. Develop rich, responsive, and user-friendly customer-facing experiences using LWC, OmniStudio, and modern UI development practices . Use OmniStudio capabilities such as FlexCards, OmniScripts, Integration Procedures, and DataRaptors to build efficient and scalable digital experiences. Integrate Salesforce with Amazon Connect where applicable to support omnichannel customer service, agent workflows, call handling, and customer interaction tracking. Use Copado to support source control, version management, deployment automation, and release coordination. Configure Experience Cloud navigation, branding, authentication, user access, permissions, and external-user experiences . Integrate Experience Cloud sites with Service Cloud to support customer self-service, case creation, case tracking, knowledge access, and customer communications . Translate business and technical requirements into secure, scalable, and maintainable Salesforce solutions. Participate in architecture discussions, technical design, code reviews, testing, deployment, and production support. Troubleshoot complex issues and optimize application performance, security, and usability. Collaborate with business stakeholders, solution architects, QA teams, and other developers in an Agile delivery environment.

Required qualifications:

Proven experience as a Senior Salesforce Developer delivering enterprise Salesforce implementations. Strong hands-on expertise with Salesforce Service Cloud. Strong development experience with Apex, LWC, SOQL/SOSL, Salesforce Flow, OmniStudio, Salesforce APIs, and Copado. Demonstrated experience implementing Salesforce Experience Cloud sites . Experience developing rich and responsive user interfaces for customer-facing experiences. Strong understanding of Salesforce security, including: o Profiles and permission sets Roles and sharing rules o External-user access Experience Cloud sharing and visibility Experience with Salesforce integrations and external system connectivity. Experience with Salesforce development and deployment tools, version control, testing, and release management. Ability to work independently, provide technical leadership, and mentor other developers. Strong analytical, communication, and stakeholder-management skills. Preferred qualifications Salesforce Platform Developer I and II certifications. Salesforce Service Cloud Consultant certification. Salesforce Experience Cloud Consultant certification. Experience with OmniStudio implementation in enterprise environments . Experience with Amazon Connect, CTI integrations, and contact center modernization . Experience with Copado for enterprise deployment automation and release management . Experience with customer self-service, knowledge bases, case deflection, and authenticated customer experiences. Experience with enterprise integration patterns and middleware platforms. Familiarity with Agile delivery, DevOps practices, automated testing, and CI/CD.