Job Description
Primary City/State:
Phoenix, Arizona Department Name:
IT Info Tech Admin-Corp Work Shift:
Day Job Category:
Information Technology Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY
This position provides executive leadership for digital product design and management, alignment of products to Banner's strategic goals, and digital product adoption to enhance patient engagement, operational efficiency, and revenue growth. Defines the digital roadmap, integrating AI/health tech solutions, directing cross-functional teams, and ensuring regulatory compliance, acting as a key liaison with senior leadership. This role requires strategic collaboration with business unit leaders, department heads, and executive stakeholders to align with organizational objectives and operational needs. CORE FUNCTIONS 1.
Strategic Leadership and Planning:
Develops and executes digital business strategies that influence organizational goals and improve patient, health plan member and employee experiences. Identifies emerging digital trends and technologies to maintain competitive advantage. Establishes delivery standards and performance metrics. 2. Digital Product Ownership:
Directs the end-to-end lifecycle of digital products from conception through launch, including roadmaps, identification of integration capabilities, and adoption strategies to ensure consumer-grade, scalable solutions. Oversees the development and optimization of digital products, platforms, and services. Ensures seamless integration of digital solutions across customer touchpoints. 3. Cross-Functional Engagement:
Executes the enterprise-wide design of integrated digital engagement ecosystems across websites, mobile apps, call centers, revenue cycle, marketing channels, and clinical operations to ensure a cohesive patient, health plan member, and employee experience. 4. Digital Transformation:
Drives innovation in AI, digital content platforms, and marketing technology, adopting emerging technologies to improve commercial and clinical outcomes. Uses analytics, market, and user insights to continuously refine and improve digital initiatives. 5. Project and Portfolio Oversight:
Monitors active digital projects in collaboration with Delivery Office. Drives project timelines, budgets, and resource allocation. Prioritizes competing initiatives based on business value and strategic alignment. Implements team standardization across the digital product management operating model. 6. Compliance and Governance:
Leads strategic relationships with IT, legal, and compliance teams to ensure all digital solutions meet strict privacy, data governance, and regulatory requirements (HIPAA, privacy, legal, cybersecurity). 7. Operational Excellence:
Manages relationships with external agencies and vendors, overseeing digital budgets, and ensuring compliance with data privacy standards. Manages vendor relationships and technology partnerships. 8. Innovation and Automation:
Evaluates and implements technologies (AI, machine learning, automation, etc.). Directs and collaborates with IT and technology teams to ensure robust digital infrastructure. Drives a culture of innovation and change, assisting leadership and staff to adapt to new digital workflows. 9. Team Development:
Builds and mentors a high-performing Digital Product Management team across multiple locations, fostering professional development, technical skill advancement and succession planning. Builds competent teams, manages performance and provides professional development. MINIMUM QUALIFICATIONS
Bachelor's degree in Business, Health Services Administration or a relevant field, or equivalent education and experience. Strong knowledge of operations in applicable area(s) of position responsibility, as normally obtained through seven years of progressively responsible managerial experience in applicable area(s) of position responsibility, including a minimum of three years management level experience within a health care system setting or large multi-operational, complex corporate environment. Experience working in a large, highly-matrixed, integrated delivery system in a senior management level position. Proven track record of driving strategic and performance outcomes, as well as accomplishing organizational goals. Experience anticipating and responding to the needs of internal and external customers. Proven experience in managing fiscally sound, profitable, efficient, and responsible operations. Strong financial and business acumen. Knowledge of budgeting and forecasting methodologies. Skilled in effectively engaging management level staff, employees, and stakeholders in order to build partnerships, achieve strategic initiatives, and attain organizational goals; managing problems and situations where uncertainty is inherent; constructing new and innovative solutions for complex and varying problems and situations while approaching issues/problems by considering the larger perspective or context; mentoring and coaching management level staff by providing open and honest feedback that results in enhanced performance outcomes; developing and implementing strategic goals and initiatives that demonstrate a strong commitment to organizational success; effectively allocating resources in order to accomplish organizational goals; quickly assessing and assimilating organizational and industry financial dynamics in order to make appropriate decisions and act quickly on new initiatives; negotiating win-win scenarios with outside vendors/partners while representing the organization in the best possible light; developing collaborative relationships with internal and/or external strategic partners and/or other applicable parties. Leadership style and characteristics necessary to effectively perform in this role include systems-thinker; innovative; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; community visibility and leadership; and passionate about continuous improvement and providing high quality service to our customers. PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred. EEO Statement:
EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy:
Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner's email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.
