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Digital Operations Strategy and Transformation
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JP Morgan Chase Company
Wilmington, DE (In Person)
Full-Time
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Job Description
Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys. As a Digital Operations Collaboration Associate in the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization. Job responsibilities Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys Work closely with various teams to identify, prioritize, and operationalize initiatives that drive efficiency and improve customer experience Coordinate regular communication updates to key stakeholders and partner teams Prepare and deliver executive-level presentations and reports that communicate key insights, project updates, and strategic recommendations to senior leadership Track, analyze, and report on key success metrics, providing actionable insights to inform strategic decisions Champion a culture of innovation, collaboration, and data-driven decision-making within the team and across partner groups Required qualifications, capabilities and skills 2+ years of experience in digital operations, strategy, marketing, communications, or a related field Strong analytical and problem-solving skills, with the ability to translate data into actionable insights Excellent written and verbal communication skills, with experience developing marketing materials and executive presentations Proven ability to collaborate effectively in a matrixed organization and manage multiple projects simultaneously High attention to detail and organizational skills High School Diploma/GED Preferred qualifications, capabilities, and skills Experience in financial services or a similar industry Experience supporting or presenting to executive leadership Experience supporting more than one CCB Operations Function/Line of Business.