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Principal Cybersecurity Awareness Specialist
Job
UKG
Sunrise, FL (In Person)
Full-Time
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Job Description
Executive Communications & CSO Enablement
- Serve as a trusted communications and awareness partner to the CSO, supporting executive engagement on cybersecurity strategy, risk, incidents, and priorities.
- Develop and maintain a cohesive security story that aligns strategy, priorities, risk posture, SaaS operating realities, and outcomes across forums and audiences.
- Support executive engagement, messaging, narratives, and positioning across leadership, board-level, customer, and external-facing engagements.
- Anticipate executive awareness needs related to emerging threats, incidents, regulatory focus, business change, or strategic initiatives. Incident Response & Crisis Communications Support
- Support Global Security leadership during cybersecurity incidents and crisis situations, particularly in a SaaS environment, by developing clear, timely, and accurate executive and stakeholder communications.
- Partner closely with Incident Response, Legal, Corporate Communications, Product, Engineering, and executive leadership to align messaging, disclosures, and situational updates during active incidents.
- Translate complex and rapidly evolving cybersecurity incident details into executive-ready briefings, talking points, decision summaries, and customer-aware communications.
- Help ensure consistency between internal, customer-facing, and external messaging throughout the incident lifecycle
- from initial response through post-incident communications.
- Contribute to the development and continuous improvement of incident response and crisis communications frameworks, executive readiness materials, and response playbooks. Internal Security Communications & Enablement
- Partner with Global Security leaders and program owners to translate complex initiatives
- including SaaS security controls and incident response capabilities
- into clear, actionable communications.
- Design enablement content that supports adoption of security processes, tools, policies, and crisis response practices across the organization. External Communications & Customer‑Facing Engagement
- Support external-facing security communications in partnership with Legal, Corporate Communications, Product, Engineering, and Customer teams.
- Contribute to customer-facing security materials, executive customer engagements, incident-related communications, and trust-focused narratives in a SaaS context.
- Serve as a communications advisor for customer-facing discussions where cybersecurity posture, risk, transparency, or incident response is part of the dialogue.
- Ensure consistency, accuracy, and credibility across all outward-facing security and incident-related messaging. Narrative Development & Strategic Messaging
- Develop proactive communication plans aligned to key security initiatives, SaaS platform evolution, transformations, incidents, or milestones.
- Anticipate communication needs tied to organizational change, emerging risk, incident activity, or leadership priorities.
- Shape how Global Security's response to risk and incidents is understood externally and internally, reinforcing preparedness, transparency, accountability, and continuous improvement. Collaboration & Influence
- Act as a connective tissue across Global Security, Corporate Communications, Legal, IT, Product Security, Engineering, Incident Response, and Customer-facing teams.
- Provide guidance and coaching to security leaders on executive communication, customer-facing awareness, and crisis communications.
- Represent Global Security's voice with credibility and confidence across senior leadership, customer, and partner forums
- particularly during high‑visibility or sensitive events.
- Extensive experience (10+ years) in communications, enablement, or strategic storytelling within SaaS, cybersecurity, technology, or risk-focused organizations.
- Demonstrated experience supporting cybersecurity incident response and crisis communications, including executive and customer-facing scenarios.
- Proven ability to partner with executive leaders on high-visibility, high-impact communications in dynamic and time-sensitive environments.
- Exceptional written and verbal communication skills, with the ability to translate complex SaaS security and incident-related concepts for executive, customer, and non-technical audiences.
- Experience operating in large, global, matrixed environments with senior stakeholder and customer engagement.
- Strong business and security acumen, with sound judgment when handling sensitive, regulated, or high-risk issues.
- Experience working directly with or in support of a CISO / CSO or equivalent executive leader.
- Background in cybersecurity, information security, risk management, or technology communications within a SaaS or cloud-based environment.
- Experience supporting customer trust initiatives, security reviews, executive customer briefings, or post-incident communications.
- Familiarity with enterprise security programs, SaaS operating models, governance, regulatory considerations, and incident response practices.