Sr. Program Manager, Field Service Product Quality

at Rivian Automotive, LLC in Normal, Illinois, United States Job Description About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary At Rivian, handing over the keys isn't just a transaction; it is the start of an adventure. As the Program Manager, Field Service, Product Quality & Readiness, you own the operating system that ensures every vehicle - whether heading to its first owner or returning to Rivian for its next chapter - meets the highest standard of readiness. You operate at the critical junction where the factory ends and the customer journey begins.

Your mission is twofold:

architect the intelligent, scalable systems that perform the final validation of new vehicles before they reach a customer's driveway, and build the reconditioning and remarketing infrastructure that will define Rivian's pre-owned business as the fleet matures. This is a role that spans the full vehicle lifecycle. On one end, you own the pre-delivery inspection process - designing quality gates, capturing high-fidelity data to drive systemic improvements upstream with Manufacturing and Engineering, and driving rigorous operational execution to ensure vehicle presentation is immaculate. On the other end, you own the service organization's remarketing strategy - building the reconditioning pipeline, designing lease return inspection processes, and scaling upgrade installation capabilities that turn returning vehicles into a revenue engine. You report directly to the Senior Director of Field Service Operations and partner deeply with Sales, Delivery, and Remarketing to ensure that Field Service is not just a repair operation, but a strategic enabler of the entire vehicle ownership lifecycle. Responsibilities Own Product Quality & Vehicle Readiness Architect the

Pre-Delivery Operating System:

Define and continuously improve the end-to-end process from vehicle arrival through delivery-ready status - spanning pre-delivery inspection, final quality checklist, and containment management. Your systems determine whether every vehicle meets the standard. Drive Quality as a

Closed-Loop System:

Build the data infrastructure and feedback mechanisms that connect field quality observations back to Manufacturing and Engineering. Transform pre-delivery inspection data into actionable upstream quality improvements, reducing defects at the source rather than catching them in the field.

Lead New Platform Readiness:

Own the quality and readiness strategy for new vehicle platform launches. Define the pre-delivery inspection protocols, train field teams on new platform-specific quality standards, and ensure the readiness pipeline can absorb increased volume and complexity during ramp periods.

Own Vehicle Readiness Metrics:

Define, track, and drive improvement across vehicle readiness indicators - including inspection throughput, dwell time, defect rates, and delivery-ready conversion. Build reporting systems that give operations leadership real-time visibility into the readiness pipeline. Build and Execute the Remarketing Strategy for Service Design the

Reconditioning Pipeline:

Architect the service organization's reconditioning capability to support Rivian's growing pre-owned business. Define capacity requirements, quality standards and throughput targets.

Stand Up Lease Return Infrastructure:

Build the end-to-end process for on-site lease return inspections at Service Centers.

Own Vehicle Upgrade Installations:

Define and scale the process for post-return vehicle upgrades - including performance configurations and feature enablement. Partner with Remarketing on

Volume Planning:

Work closely with the... For full info follow application link. Equal Opportnity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com. To view full details and how to apply, please login or create a Job Seeker account