OCM Consultant

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The RoleRole OverviewIn this role, you will focus on designing and preparing OCM delivery plans mainly for AI customer engagements. You will translate customer-specific AI use cases into actionable change strategies, including communication, training, and organizational readiness plans.

Responsibilities:

Design and prepare OCM delivery drafts, including communication, training, and organizational readiness plans aligned to specific AI use cases.

Collaborate closely with AI teams and customer stakeholders to understand business context, user personas, and change impacts.

Apply the Kyndryl Organizational Change Management framework to develop tailored adoption strategies that support customer transformation goals.

Develop structured OCM assets such as messaging frameworks, stakeholder maps, training outlines, and readiness assessments.

Identify potential change risks and resistance points and recommend mitigation strategies.

Partner with delivery teams to ensure OCM materials integrate smoothly into overall customer engagement plans.

Adhere to project governance and documentation requirements.

Contribute insights to enhance OCM delivery practices based on customer feedback and lessons learned.

Support OCM team capability-building by sharing best practices and templates. Who You AreJob Qualifications5+ years of Organizational Change Management experience, ideally in technology or AI‑related consulting.

Demonstrated experience designing communication, training, and adoption materials.

Strong consulting and problem‑solving capabilities.

Ability to collaborate effectively with cross-functional technical and business teams.

Excellent communication and presentation skills, with the ability to simplify technical topics for diverse audiences.

Strong analytical and organizational skills.

Familiarity with project management principles.

Experience designing or contributing to training content.

Optional QualificationsRelevant OCM certifications (e.g., Prosci, APMG, AIP).Experience with digital communication and training tools.

Exposure to AI, digital transformation, or innovation programs.

Process design skills.

Financial acumen and comfort with basic budgeting.

Technical certifications (Agile, ITIL, etc.).Being YouDiversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.