IT service management excellence:

Strong knowledge of IT service delivery operations, ITIL or similar frameworks, and experience managing help desk, support, or IT service organizations.

Strategic and analytical mindset:

Ability to define and execute a clear vision for agency experience, backed by strong skills in measurement, analytics, and data driven decision making.

Cross functional influence:

Proven ability to work across organizational boundaries, coordinate multidisciplinary teams, and drive customer first decisions without always having direct authority.

Leadership and people development:

Demonstrated success leading multifunctional teams, developing leaders, and building high performing, collaborative, and customer focused cultures.

Public sector and change leadership:

Understanding of government operations and change management principles, with experience guiding organizations through technology adoption and service transformation. Does this sound like you? Please tell us how and why by submitting your resume and cover letter. (

Please Note:

You do not need to complete the \"work experience\" or the \"education & certifications\" portion of the application process in our recruiting system. You only need to upload the requested documentation.) What can you expect from us in return for your hard work? Look here to see the additional benefits!

They include:

Work/life Balance Health Coverage Retirement plans Paid Vacation and Sick Leave and Holidays And more… Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify! The Department of Administration participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/. Other important information to be aware of: This position requires the successful completion of a criminal background check. Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.

Applicant Pool Statement :

If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Training Assignment :

Not Applicable Salary:

$ 128,000.00 - 133,000.00

Yearly Telework Eligibility :

Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.)

Benefits Package Eligibility :

Health Insurance, Paid Leave & Holidays, Retirement Plan Number of Openings :

Employee Status :

Regular Schedule :

Full-Time Job Type :

Standard Shift :

Day Job Travel :

Yes, 5 % of the

Time Primary Location :

Helena Agency :

Department of Administration Union :

000 -

None Posting Date :

Jul 13, 2026, 9:46:54 AM Closing Date (based on your computer's timezone) : Jul 18, 2026, 12:59:00

AM Required Application Materials :

Cover Letter, Resume Contact Name :

Megan Stearman |

Contact Email :

Megan.

Stearman2@mt.gov |

Contact Phone :

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Deputy Chief Agency Experience Officer