Helpdesk Specialist I

Helpdesk Specialist I Req.

Num:

12750 Central Peninsula Hospital| Soldotna| AK Information Services Full Time, Day, Mon-Fri 8am-5pm, Some on-call and non-business hours work required

POSITION SUMMARY

The primary function of this position is to provide first line phone support for users of the organization's information services clinical and financial systems. This position responds promptly to phone calls, emails and end-user issues; is courteous and knowledgeable and adheres to departmental standards. This position reports to the Technical Services Manager.

REQUIREMENTS

High School Diploma or GED Strong customer service and computer skills Technical proficiency in microcomputer applications with a working knowledge of Microsoft based applications

PREFERRED

2 years in Information Services in a Healthcare Environment A+ and/or Other Applicable Certifications