IT Support Specialist

IT Support Specialist Brindlee Mountain Fire Apparatus•3.7 Huntsville, AL Job Details Full-time 5 hours ago Benefits Health insurance Paid time off 401(k) matching Gym membership Life insurance Qualifications High school diploma or GED Driver's License Full Job Description

ABOUT THE POSITION

Brindlee Mountain Fire Apparatus (BMFA) is seeking a detail-oriented IT Support Specialist to serve as the primary resource for internal technology support. This role is responsible for resolving helpdesk tickets, maintaining end-user systems, and supporting the platforms our business runs on•most importantly, Salesforce. The right candidate takes ownership, communicates clearly, and keeps our people productive.

JOB DETAILS

Job Type:

Full-Time Schedule:

40 hours per week,

Monday-Friday Work Location:

On-site•Huntsville, AL

RESPONSIBILITIES

Serve as the first point of contact for all internal IT support requests; triage, resolve, and document tickets through to completion Diagnose and resolve hardware, software, and connectivity issues across the organization Manage user accounts across all platforms: onboarding, offboarding, access provisioning, and password resets Support and maintain Salesforce CRM•including user access, basic configuration, and ensuring staff are using the system consistently Support users in Google Workspace (Gmail, Drive, Calendar, Docs, Sheets) and Accounting Seed Configure and deploy workstations, printers, and peripherals; maintain hardware inventory Apply routine updates, patches, and backups; monitor basic system health Enforce security best practices including MFA, phishing awareness, and endpoint compliance

QUALIFICATIONS

Experience:

1-2 years of experience in IT support, helpdesk, or a related technical role; recent graduates with relevant coursework will be considered

Technical Skills:

Demonstrated ability to troubleshoot hardware, software, and network issues

Salesforce:

Experience with Salesforce CRM at any level•user, admin, or support•is strongly preferred

Platforms:

Proficiency with Google Workspace and basic cybersecurity practices

Soft Skills:

Strong communication skills; able to work effectively with non-technical staff

Organization:

Highly organized; able to manage multiple open tickets and competing priorities

EDUCATIONCERTIFICATIONS

Education:

High school diploma or equivalent required; Associate's degree or relevant coursework preferred

License:

Valid driver's license required

Certifications:

CompTIA A+, Salesforce Administrator, or Google Workspace Administrator certification is a plus

BENEFITSPERKS

Comprehensive Coverage:

Health, VisionDental Insurance Security:

Life Insurance, ShortLong-Term Disability Retirement:

401(k) with company matching

Time Off:

Paid Time Off (PTO) and a stable Monday-Friday schedule

Growth:

Training program with certification reimbursement (CompTIA, Salesforce, and more)

Wellness:

Fitness reimbursement

Bonus:

Annual company goal incentive bonus

WHY BRINDLEE MOUNTAIN?

Working at BMFA isn't just a job•it's a career that supports the heroes in our communities. We provide a stable, professional environment where your skills are valued and your development is a priority.