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Field Engineer 3/IT Support Technician - W2 Only

Job

Apidel Technologies

Mobile, AL (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/7/2026

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Job Description

Position:

Field Engineer 3/IT Support Technician - W2

Only Duration:

09+ months of contract with possible extension or conversion

Location:

Mobile, AL Shift:

Mon - Fri, 8a to 5p Non-Driving but may have to drive between sites

Job Profile Summary:

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Required Skills:

Experience with ticket management platforms. Experience configuring or deploying IOS, Android, or other mobile devices. Experience with basic hardware troubleshooting? Experience with basic software troubleshooting Experience with Hardware repair

Key Responsibilities:

Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity. Performs advanced-level maintenance on all products, including low-complexity installation activities. Provides technical feedback on equipment, systems and processes to improve overall service delivery. Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Identifies and resolves systemic issues within the team. Proactively supports the needs of other team members, providing technical assistance and expertise. Contributes to improved client services metrics reporting and documentation. Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years experience in area of responsibility.