Garrison Steel is seeking an IT Support Technician to provide day-to-day technology support for employees, computers, mobile devices, and company software systems. This position will serve as the first internal point of contact for routine IT issues and will work closely with Garrison Steel leadership and our contracted IT service provider, Evolv I.T., to resolve technical problems, deploy equipment, support users, and maintain company technology assets. The ideal candidate will be hands-on, organized, patient with users, and comfortable troubleshooting a wide range of everyday technology issues in an office, fabrication, and field-support environment. Primary Responsibilities 1. Employee IT Support & Troubleshooting Serve as the first internal point of contact for routine employee technology issues. Troubleshoot Windows computers, monitors, docking stations, printers, scanners, and related peripherals. Assist users with software, login, connectivity, and basic access issues. Diagnose problems and determine whether they can be resolved internally or should be escalated to Evolv I.T. Follow up with users to ensure issues are resolved. 2. Computer & User Setup Assist with setup and deployment of new computers and workstations. Prepare computers, monitors, peripherals, and other equipment for new employees. Coordinate new-user account creation and advanced configuration with Evolv I.T. Install or coordinate installation of approved company software. Assist with technology-related employee onboarding and offboarding. Maintain records of assigned company equipment. 3. Mobile Technology Administration Support administration of company cellular devices and services through Verizon. Deploy, replace, and troubleshoot company iPads and mobile devices. Administer company iPads through Jamf. Manage approved device profiles, applications, and security settings. Assist employees with mobile-device access and password issues. Track mobile-device assignments, replacements, and lifecycle status. 4. IT Coordination with Evolv I.T. Act as the primary internal contact for routine support issues requiring assistance from Evolv I.T. Open, track, and follow up on IT support requests. Provide Evolv with relevant information needed to diagnose and resolve issues. Coordinate remote and onsite support activities. Assist with workstation deployments and company technology projects. Escalate network, server, cybersecurity, Microsoft administration, and other advanced issues to Evolv as appropriate. 5. Hardware & Technology Inventory Maintain an inventory of company computers, tablets, phones, monitors, and other technology equipment. Track equipment assignments by employee and location. Identify aging, damaged, or obsolete equipment. Coordinate equipment replacement and retirement. Maintain appropriate spare equipment where practical. 6. Business Systems User Support Provide basic user-level troubleshooting and technical support for company applications and systems, which may include: Microsoft 365 SharePoint Vista / Employee Portal Other company-approved software and applications This position supports users of these systems but does not automatically assume ownership of system configuration, reporting development, operational workflows, or business-process design. 7. Technology Documentation Develop and maintain basic troubleshooting procedures. Document recurring issues and common solutions. Maintain device deployment and setup checklists. Maintain new-user technology setup procedures. Assist in developing an internal technology knowledge base. Document escalation procedures for issues requiring outside IT support. Role Boundaries The IT Support Technician is primarily responsible for day-to-day user support, device administration, troubleshooting, equipment deployment, and coordination with outside IT resources. Higher-level responsibilities such as network architecture, server administration, cybersecurity infrastructure, advanced Microsoft administration, and other specialized IT functions will continue to be handled in coordination with Evolv I.T. Business-system ownership, custom report development, operational workflow design, and company-wide technology strategy will remain with Garrison Steel management unless specifically assigned otherwise. Qualifications Strong working knowledge of Windows-based computers and common business technology. Experience troubleshooting computers, peripherals, software, and user-access issues. Familiarity with Microsoft 365 applications. Ability to learn company-specific systems and applications. Strong organizational and documentation skills. Good communication skills and patience when assisting users with varying levels of technical experience. Ability to manage multiple support requests and prioritize issues appropriately. Ability to work independently while recognizing when an issue should be escalated. Preferred Qualifications Previous help-desk, desktop-support, IT technician, or similar experience. Experience with mobile-device management platforms such as Jamf. Experience supporting Apple iPads and mobile devices. Familiarity with Microsoft SharePoint and Forms. Experience working with a managed IT service provider. Experience supporting technology in a manufacturing, construction, fabrication, or field-service environment.

Reporting Structure Reports To:

Garrison Steel QA Manager for internal technology oversight.

Works Closely With:

Evolv I.T. Department Managers Office Personnel Fabrication Personnel Field Leadership Position Objective The goal of this position is to provide Garrison Steel employees with responsive internal technology support, reduce unnecessary downtime, improve consistency in device and equipment management, and provide an effective internal connection between Garrison Steel employees and our external IT service provider Evolv I.T. Garrison Steel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. Employment decisions are based on qualifications, merit, and business needs. Applicants who need a reasonable accommodation during the application or hiring process should contact Human Resources.

Pay:

From $25.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person