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VINCI
Regional IT Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on Arkansas data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,821 / year median in Arkansas
-9% projected decline
Job Description
Job Title:
Regional IT Support Specialist Department:
IT Reports to: IT Service Desk Manager Role Purpose The Regional IT Support Specialist is responsible for delivering high‑quality, on‑site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects. This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems. Key Responsibilities Incident & Request Handling Work as part of the IT service desk team to help support and ticket requests. Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs. Process user access requests, and onboarding/offboarding tasks. Provide hands on support to staff throughout the region. Complete site visits and provide local support and training as required. Work closely with the central IT Support teams on incidents, service requests and product support. Perform basic network and connectivity troubleshooting. Configure and deploy laptops, desktops, and peripheral hardware. Support video conferencing and meeting room technologies. Customer Service & Communication Deliver a professional, friendly, and customer-centric support experience. Keep users informed of ticket progress and resolution timelines. Create and update knowledge base articles for common issues. Skills & Competencies- Experience of working within an IT support role in a multi-site or regional environment (preferred).
- Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
- Excellent communication and customer service skills.
- Ability to work independently, travel across sites, and manage workload effectively.
- Strong problem‑solving skills with a proactive, hands‑on approach.
- Ability to create clear documentation and deliver user‑friendly training.