INFORMATION SYSTEMS

- Fort Smith, Arkansas This job is also posted in Arkansas Jobs In Ed, and Fort Smith Public Schools\nJob Details\n

Job ID:

5870647\n

Application Deadline:

Posted until filled\n

Posted:

Today\n

Starting Date:

Immediately\nJob Description\n

POSITION TITLE

Software Support Analyst FLSA:

Exempt\n

REPORTS TO

Director of Information Systems\n

TERMS OF EMPLOYMENT

240 Days and benefits will be specified in the employee contract. Contract will be prorated based on the actual start date.

QUALIFICATIONS

Bachelor's degree from an accredited university in Computer Science, Management Information Systems, Information Technology, Engineering, or a related field.\nTwo or more years of experience supporting software applications, data management, reporting, or technical support, including troubleshooting, problem-solving, and end-user support.\nExperience creating reports, dashboards, and data visualizations using application reporting tools, spreadsheets, or similar technologies.\nWorking knowledge of SQL, data analysis, reporting concepts, data integrity, and system integrations.\nAbility to create and maintain basic scripts, automated processes, or workflows to improve efficiency.\nExperience with application administration, user training, troubleshooting, and customer support.\nAdvanced proficiency in Microsoft Excel, including formulas, pivot tables, data visualization, and data queries.\nStrong analytical, organizational, communication, customer service, and problem-solving skills, with the ability to manage multiple priorities and work independently and collaboratively.\nAbility to quickly learn new applications, adapt to changing priorities, and maintain accuracy while meeting deadlines.\nExperience in maintaining data privacy, security, and compliance requirements.\n

DISTRICT VALUES

\nWe will always put student needs first.\nWe believe relationships matter.\nWe expect accountability.\nWe operate with transparency.\nWe prioritize student and staff safety.\n

ESSENTIAL JOB FUNCTIONS

\nAdminister, manage, and support district software applications and related business processes, ensuring systems are secure, efficient, and functioning as expected.\nIdentify, prioritize, troubleshoot, and resolve application, data, reporting, and escalated support issues through research, testing, collaboration, and problem-solving.\nServe as a subject matter expert for assigned applications, business processes, and data systems.\nDevelop, maintain, and distribute reports, dashboards, queries, and data visualizations to support district, state, federal, and departmental reporting needs.\nAnalyze, validate, and manage data to ensure accuracy, integrity, completeness, and compliance with district, state, and federal requirements.\nCreate and maintain automated processes, scripts, workflows, and other tools that improve efficiency and reduce manual effort.\nUpload, extract, manipulate, validate, and manage data within district applications and information systems.\nAssist with software implementations, data migrations, system integrations, reporting projects, and other technology initiatives.\nCollaborate with departments, vendors, and technology staff to identify needs, improve workflows, and develop effective technical solutions.\nManage application security, user accounts, permissions, and access controls in accordance with district policies and data privacy requirements.\nProvide training, documentation, and ongoing support for district software applications, reporting tools, and data systems.\nMaintain and update the ticketing system, knowledge base, documentation, procedures, and support resources to ensure accurate tracking and efficient issue resolution.\nCommunicate status updates, technical information, and progress toward resolution to users and stakeholders throughout the support process.\nMonitor application performance and data quality to proactively identify issues, improve system effectiveness, and enhance customer satisfaction.\nLead or participate in cross-departmental projects and initiatives while effectively managing priorities, timelines, and stakeholder expectations.\nMaintain the confidentiality, integrity, and security of sensitive data and district information systems.\nDemonstrate strong customer service, communication, project management, organizational, and problem-solving skills while effectively managing multiple priorities and deadlines.\nPerform other duties as assigned by administration.\nThese are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.\n

OTHER JOB RESPONSIBILITIES

\nMust have the ability to lift at least 20 pounds occasionally.\nAbility to endure prolonged standing, walking, sitting, kneeling, occasional reaching above the head or the shoulders, bending, squatting.\nSee Salary Schedule For our salary schedule, click this link to visit our district website.\nIf seeing this posting on a job site, please apply here https://fortsmithschools.schoolspring.com/ if interested.\n

Position Type:

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