A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Job Title IT Support Job Type Full-Time Category Information Technology Location Hybrid/Rotating LR Based - Little Rock, AR 72201 US (Primary) Education High School Travel 0 - 10% Job Description
SCOPE OF POSITION
Support the corporate information system in the maintenance of computer equipment and software. Installs, modifies, and repairs computer hardware and software. Provide technical assistance and relevant training and education of computer related functions to system users. Support the organization's mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect, and Teamwork.
ESSENTIAL JOB FUNCTIONS
Install computer hardware and software according to system and/or user specifications. Maintain computer hardware and software and ensure optimum performance. Clean, repair and replace equipment as needed. Provide user support diagnosing problem and taking appropriate corrective action. Document services performed in work order system. Coordinate service with other internal and external service providers. Instruct users in use of computer hardware and software. Communicate system updates and application changes to users. Prepare and submit reports as assigned or requested. Communicate needs and requests to other team members as appropriate. Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance. Verify home internet connections for security purposes. Create, Host, virtual webinars for internal and external stakeholders as requested. Shadow IT Specialists as directed. Additional duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to maintain confidentiality. Strong oral and written communication skills. Creativity. Customer Service Focused. Ability to meet deadlines. Attention to detail. Flexibility. Ability to work collaboratively and independently to achieve stated goals. Initiative. Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public. Ability to multitask. Ability to prioritize. Strong organizational skills. Problem solving skills. Professionalism. Ability to travel. Time management skills. Regular and punctual attendance. Job Requirements Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices): Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel. Must be able to lift and transport up to 50 lbs. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.
EDUCATION
Required :
High School Diploma and a minimum of 30 hours completed toward technology degree with pursuit to complete degree.
EXPERIENCE
Required :
One (1) year in a computer support role including the following areas: Windows Server and Desktop OS; Network Cabling, all hardware, and Home Router experience; Proficient in Windows OS, and proficient in MS Office.
Desirable :
Active Directory Administration, Apple iOS, Cisco WebEx Meeting Platform, previous experience in a Helpdesk Support Role, and Office 365 Administration.
INTERNET REQUIREMENTS
Reliable, high-speed wireless internet service (Wi-Fi) Equal Opportunity Employer/Veterans/Disabled
EEO IS THE LAW
AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company's Affirmative Action Plan. This plan is available for inspection upon request, which may be made in person or by telephone (501) 212-8796, by fax (501) 212-8797 or by U.S. mail
Attn:
Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.
