IT Support- Chandler, AZ

IT Support

• Chandler, AZ SteelFab West, Inc.

Apply Now Download Application Job Summary:

The IT Support position's responsibility will be to provide technical support to maintain the organization's computer systems, both hardware, services, and applications. This role will Identify, diagnose, and rectify users' issues as issues are presented. Essential Job Functions Handling ticketing system support tickets

• participate in answering phone calls to the support line and handling user submitted tickets will be primary responsibility.

Participate in on-call rotation (once good command of the environment). Become technically familiar with all aspects of the infrastructure to assist where needed. Installing and configuring hardware and software, updates, and maintenance. Assist with server maintenance as assigned. Continue to investigate/develop programs/procedures to improve processes. As understanding grows

• assigned responsibilities outside of handling tickets.

Willingness to travel to other SteelFab locations to provide support as needed.

Qualifications and Requirements Required:

Bachelor's degree or equivalent IT experience/certifications. Minimum of 5 years of experience working in the IT field. Prior experience in tech support, desktop support or a similar role. Excellent customer service skills and eagerness/willingness to help. Self-starter with high initiative to improve, learn and grow. Strong overall technical skills and strong problem-solving skills. Prior experience with Windows OS, O365 and computer hardware. Good written and verbal communication.

Preferred:

IT certifications are looked upon highly. Apply Now General Application Phone This field is for validation purposes and should be left unchanged. Name(Required) First Last Email(Required) Phone(Required) College or High School(Required) Upload Completed SteelFab Application(Required) Max.

file size:

300 MB. Upload the completed SteelFab application. Application can be found at the top of the job posting. Upload Resume(Required) Max.

file size:

300 MB.

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