PARADISE

VALLEY, Arizona Posted in 2 days ago.

Type:

full-time

Job Description:

Job Title:

Service Desk Engineer Skills:

Windows, VPN, ITSM, Password reset

Experience:

3+ years

Location:

Omaha, NE / Scottsdale, AZ/ Kansas City, MO(Hybrid (M- W) in Office)

Duration:

Fulltime/ Contract We at Coforge are hiring a L1 Service Desk Engineer with following skillset :

Key Responsibilities User Support:

Answer incoming calls, chats, and emails from users needing tech help.

Incident Management:

Log, track, and categorize all support requests using an IT service management (ITSM) ticketing system.

Basic Troubleshooting:

Fix common issues like password resets, printer connections, basic software installations, and VPN access.

Escalation:

Route complex or unresolved issues to appropriate Level 2/3 technical teams.

Documentation:

Record clear troubleshooting steps and update knowledge base articles.

Required Skills and Qualifications Communication:

Clear verbal and written skills to explain fixes to non-technical users.

Technical Basics:

Familiarity with Windows, macOS, office productivity suites, and basic networking (Wi-Fi, TCP/IP).

Experience:

2 to 4 years of experience in an IT support or customer service role. Certifications (Preferred): Comp

TIA A+, ITIL

Foundation, or Microsoft equivalents.

Work Style:

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